Premium Auto Service Advisor: Customer Care & Workshop

Land Rover; Sheffield; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

33 days of holiday incl. bank holidays

Maternity, paternity and adoption pay

Career development

Recognition of long service every 5 yr

Discounted car schemes

High street discounts

Discounted gym memberships

Cycle to work scheme

Paid voluntary/community work day

Job summary

Sytner Land Rover Sheffield is seeking a proactive Service Advisor to deliver outstanding customer care and act as the bridge between customers and the workshop. You will inform on servicing, provide status updates, and guide customers on our products and services.

The role requires experience in a busy service environment, strong organisational skills, and a commitment to exceptional customer satisfaction. Flexible patterns including weekends are available to support our customers."

Qualifications

• Experience as a busy Service Advisor within the Motor Trade is essential.
• Strong customer service background with ability to deliver high levels of satisfaction in a fast-paced environment.
• Willingness to learn and progress, with training provided by our Learning & Development team and manufacturer courses.

Responsibilities

• Be the vital link between customers and the workshop, informing on servicing and status updates.
• Advise customers on products and services and answer questions or queries.
• Liaise with Technicians/Workshop Control to ensure vehicles are ready on time.

Skills

Customer service

Organisational skills

Communication

Problem solving

Tools

Kerridge

Job description

Sytner Land Rover Sheffield is seeking a proactive Service Advisor to deliver outstanding customer care and act as the bridge between customers and the workshop. You will inform on servicing, provide status updates, and guide customers on our products and services.

The role requires experience in a busy service environment, strong organisational skills, and a commitment to exceptional customer satisfaction. Flexible patterns including weekends are available to support our customers."