Senior Service Advisor - Vehicle Care & Customer Experience

Sytner Group; Reading; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement

Maternity/Paternity/Adoption Pay

Career Development

Discounted Car Schemes

High Street Discounts

Job summary

Sytner Group is looking for a Senior Service Advisor at Reading Audi to deliver outstanding customer care and act as the crucial link between customers and the workshop. You will inform customers about servicing, keep them updated, and coordinate with technicians to ensure timely completion.

You will also provide advice on our products and services, handling inquiries in a friendly, professional manner. The role offers a flexible pattern, including weekends, with training from in-house and

Qualifications

• Willingness to learn and progress; training provided.
• Excellent organisational and administrative skills.
• Strong customer service background helpful in busy environment.

Responsibilities

• Serve as the vital link between customers and the workshop.
• Inform and consult on vehicle servicing and status updates.
• Liaise with technicians/workshop control about vehicle statuses.
• Ensure vehicles are ready on time.
• Advise customers on products and services.

Skills

Customer service

Communication

Organisational skills

Administrative skills

Tools

Kerridge

Job description

Sytner Group is looking for a Senior Service Advisor at Reading Audi to deliver outstanding customer care and act as the crucial link between customers and the workshop. You will inform customers about servicing, keep them updated, and coordinate with technicians to ensure timely completion.

You will also provide advice on our products and services, handling inquiries in a friendly, professional manner. The role offers a flexible pattern, including weekends, with training from in-house and