Premium Auto Service Advisor | Customer Care & Growth

Sytner Group; Chester; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

33 days holiday

Maternity/Paternity pay

Career development

Long service recognition

Discounted car schemes

High street discounts

Cycle to work scheme

Voluntary/community work day

Job summary

Sytner Group is seeking a Service Advisor at Volvo Chester to act as the vital link between customers and the workshop. You will inform and consult on servicing, keep customers updated, and liaise with technicians to ensure on-time completion.

The role emphasises delivering outstanding customer care and building rapport with clients. Training is provided through our in-house Learning & Development team and manufacturer courses, with opportunities to advance within a busy, customer-focused

Qualifications

• Customer service background is essential in handling busy customer interactions.
• Strong organisational skills help manage multiple service requests.
• Attention to detail ensures accurate service updates and paperwork.
• Good communication keeps customers informed and reassured throughout the service process.

Responsibilities

• Inform and consult on vehicle servicing and maintenance.
• Keep customers updated at every stage of the service process.
• Liaise with technicians/workshop control about vehicle statuses.
• Ensure vehicles are ready on time and appointments stay on track.
• Provide the best advice on products and services to customers.

Skills

Customer service

Organisational skills

Attention to detail

Communication

Tools

Kerridge

Job description

Sytner Group is seeking a Service Advisor at Volvo Chester to act as the vital link between customers and the workshop. You will inform and consult on servicing, keep customers updated, and liaise with technicians to ensure on-time completion.

The role emphasises delivering outstanding customer care and building rapport with clients. Training is provided through our in-house Learning & Development team and manufacturer courses, with opportunities to advance within a busy, customer-focused