BMW Service Advisor - Customer Care & Workshop Liaison

Sytner Group; Cardiff; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

33 days holiday incl. bank holidays

Maternity, paternity and adoption pay

Career development

Long service recognition every 5 years

Discounted car schemes

High Street discounts

Discounted gym memberships

Cycle to work scheme

Volunteer day

Job summary

Sytner BMW Cardiff is seeking a motivated Service Advisor to act as the vital link between customers and the workshop. You will inform customers about servicing, keep them updated at every stage, and liaise with technicians to ensure timely completion.

No prior experience required; training is provided through our in-house Learning & Development team and BMW manufacturer courses. The role offers flexible patterns, including weekends, with a focus on delivering outstanding customer care.

Qualifications

• Experience in customer-facing roles preferred but not required.
• Willingness to learn and progress with training provided.
• Strong organisational and communication skills essential.

Responsibilities

• Inform and consult customers on vehicle servicing.
• Keep customers updated at every stage and answer queries.
• Liaise with technicians/workshop control about vehicle statuses.
• Provide advice on products and services to customers.
• Support a busy workshop environment with high service standards.

Skills

Customer service

Organisational skills

Attention to detail

Communication

Tools

Kerridge

Job description

Sytner BMW Cardiff is seeking a motivated Service Advisor to act as the vital link between customers and the workshop. You will inform customers about servicing, keep them updated at every stage, and liaise with technicians to ensure timely completion.

No prior experience required; training is provided through our in-house Learning & Development team and BMW manufacturer courses. The role offers flexible patterns, including weekends, with a focus on delivering outstanding customer care.