Preferred Customer Associate

Ups; Leighton Buzzard; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading logistics company in the United Kingdom is looking for a dedicated Customer Service Representative to provide personalized support for UPS Preferred accounts. The role involves analyzing and resolving issues, maintaining customer ownership through follow-ups, and utilizing excellent communication skills. Ideal candidates will demonstrate strong problem-solving abilities and customer service experience. This is a permanent position aimed at enhancing customer satisfaction and loyalty.

Qualifications

• Ability to analyze and resolve customer issues effectively.
• Experience in providing one-to-one customer service.
• Strong problem-solving skills and a proactive attitude.

Responsibilities

• Provide a one-to-one customer service experience for UPS Preferred accounts.
• Analyze and resolve problems, including tracing and claim inquiries.
• Maintain ownership of customer situations until resolved.

Skills

Excellent communication skills

Problem analysis and resolution

Customer service experience

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls. He/She performs work with minimal supervision, analyzes and solves problems and uses excellent communication skills.

Employee Type:

Permanent

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