Pre-operative Receptionist & Administrator | St George's University Hospitals NHS Foundation Trust

st georges nhs trust; Tooting; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major healthcare trust in Tooting is seeking a motivated Reception and Booking team member. The role involves greeting visitors, managing patient appointments, and ensuring excellent service in a fast-paced environment. The ideal candidate will have strong communication skills and experience with data management. This is a full-time position from Monday to Friday, dedicated to delivering high-quality care to patients undergoing surgery.

Qualifications

• Motivated and enthusiastic individual with excellent patient service skills.
• Ability to communicate effectively with patients and stakeholders.
• Experience using computer systems for data entry and management.

Responsibilities

• Greet and welcome visitors to the department.
• Serve as the first point of contact for enquiries.
• Accurately enter and update patient information.
• Schedule and confirm patient appointments.
• Manage appointment changes as required.
• Communicate routine information effectively.

Job description

An exciting opportunity has arisen within the Pre‑Operative Assessment Department at St George’s Hospital. We are seeking a motivated and enthusiastic individual to join our Reception and Booking team, supporting the delivery of high‑quality care to patients undergoing surgery. This is a Monday to Friday position, ideal for someone committed to providing excellent patient service in a fast‑paced healthcare environment.

Key Responsibilities

• Greet and welcome visitors to the Pre‑Operative Assessment Department in a professional and courteous manner, ensuring access is limited to authorised individuals only.
• Serve as the first point of contact for all enquiries, directing queries and tasks to the appropriate team members as required.
• Accurately enter and update patient and departmental information using relevant computer systems.
• Schedule and confirm patient appointments ahead of their planned surgical procedures.
• Manage appointment changes, including rescheduling patients as needed in line with service requirements.
• Communicate routine information clearly and effectively, both verbally and in writing, with patients, staff, and other internal or external stakeholders.

The post holder is expected to have a clear understanding of how this post contributes to the achievement of the Trust vision: a thriving Foundation Trust at the heart of an integrated healthcare system, delivering improved patient care at community, hospital and specialist settings, supported by a unique and nationally recognised programme of research, education and employee engagement.

St George’s University Hospitals NHS Foundation Trust is committed to safeguarding children and vulnerable adults. All staff are expected to share this commitment, attend safeguarding training suitable to their role, and be able to identify concerns and know what action to take.

All staff are expected to share the values important to the Trust – Excellent, Kind, Responsible & Respectful – and behave in a way that reflects these.

Please see attached the job description for more details on the main responsibilities for this role.

This advert closes on Thursday 4 Dec 2025.