Practice Operations Lead for Primary Care

Operose Health; Greater London; In loco; GBP 32.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

27 days annual leave

Learning management system access

Cycle to work

Travel season tickets

Discount cards

Employee wellbeing app and yoga videos

Descrizione del lavoro

Operose Health is recruiting for a Reception/Practice Administrator to support the Practice Manager and keep the surgery running smoothly. You will manage reception duties, handle admin tasks, and work within KPI targets while safeguarding data confidentiality.

The role requires frontline reception experience in healthcare, excellent communication, and the ability to adapt to changing priorities and shifts. We offer up to £35,000 and 27 days leave plus holidays.

Competenze

• Reception/customer care experience is essential.
• Understanding of health services and passion for improving lives.
• Excellent communication and organisation skills.
• Able to work within processes/procedures and maintain confidentiality.
• Adaptable to changing priorities and flexible to work different shifts as required by business needs.

Mansioni

• Support the Practice Manager and ensure the smooth running of the practice, including IT, HR and Financial Management and to delegate tasks appropriately.
• Oversee the day-to-day operation of the surgery and lead the reception and admin teams.
• Lead the attainment of Local and National KPI’s and APMS KPI’s.
• Identify training needs of reception staff and support personal development reviews and appraisals.
• Coordinate support services and ensure rapid response to incoming calls and appropriate action.

Conoscenze

Reception experience

Customer care

Communication skills

Organisation

Descrizione del lavoro

Operose Health is recruiting for a Reception/Practice Administrator to support the Practice Manager and keep the surgery running smoothly. You will manage reception duties, handle admin tasks, and work within KPI targets while safeguarding data confidentiality.

The role requires frontline reception experience in healthcare, excellent communication, and the ability to adapt to changing priorities and shifts. We offer up to £35,000 and 27 days leave plus holidays.