Bank Receptionist/Administrator

Operose Health; Essex; Sur place; GBP 21 000 - 27 000; Plein temps

Résumé du poste

Operose Health Ltd is seeking a reception/administrative professional to join our primary care team in the UK. You will handle patient queries, manage appointment requests, and signpost patients to our range of services while maintaining strict patient record confidentiality.

The role requires basic PC skills (Word, Excel, email) and the ability to follow processes and ensure data security within NHS-related workflows.

Qualifications

• Reception or customer care experience is essential and clear communication is required.
• Basic PC skills including Word, Excel and email are necessary.
• Ability to follow processes, protect data privacy and work within NHS settings.

Responsabilités

• Responding to patient queries and liaising with the primary care team; manage appointment requests; signpost patients to services; maintain patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Using information systems to support efficient workflow processes.

Connaissances

Customer service

Communication

Data security

Microsoft Word

Microsoft Excel

Outils

Word

Excel

Email

Description du poste

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other – because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate:

What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.