Receptionist/Administrator

NHS Jobs; Basingstoke; On-site; GBP 16,000 - 26,000; Part time

Benefits offered by this job

Annual leave entitlement

Car benefit scheme

Cycle to work

Travel season ticket loans

Discount cards

Wellbeing app

Job summary

Operose Health is offering a part-time Receptionist/Administrator position in Basingstoke to support improved access to primary care services. The role involves handling patient queries, appointments, and confidential records, with efficient use of information systems and NHS processes.

The ideal candidate will have reception or customer care experience, strong communication, and basic computer skills (Word, Excel, email). NHS experience is welcome but not essential.

Qualifications

• Reception or customer care experience is essential.
• Excellent communicator both spoken and written.
• Basic PC skills: Word, Excel and email.
• Able to work within processes and maintain data security.
• Previous NHS experience welcome but not essential.

Responsibilities

• Responding to patient queries and liaising with the wider primary care team, managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Skills

Reception or customer care experience

Excellent communicator

Data security awareness

Tools

Word

Excel

Email

Job description

Job title:Receptionist/Administrator Location:Basingstoke Salary:Up to £25,8380.00 depending on experience Pro rated for part time Hours: 15 a week Monday to Friday 5pm till 8pm for Improved access at St Andrews Centre 1 Saturday in 12 Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include: Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality. Emailing, scanning and coding clinical correspondence. Processing prescriptions requests. Utilising other information systems to support efficient workflow processes.

Ideal Candidate:

What we look for in new colleagues: Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidently and data security. Previous experience of working in the NHS is welcome but not essential.

Package Description:

How well support you: 27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system and annual formative clinical assessments to support competency development. The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.