Assistant Practice Manager

Operose Health; Greater London; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

27 days annual leave

Learning management system access

Cycle to work

Travel season tickets

Discount cards

Employee wellbeing app and yoga videos

Job summary

Operose Health is recruiting for a Reception/Practice Administrator to support the Practice Manager and keep the surgery running smoothly. You will manage reception duties, handle admin tasks, and work within KPI targets while safeguarding data confidentiality.

The role requires frontline reception experience in healthcare, excellent communication, and the ability to adapt to changing priorities and shifts. We offer up to £35,000 and 27 days leave plus holidays.

Qualifications

• Reception/customer care experience is essential.
• Understanding of health services and passion for improving lives.
• Excellent communication and organisation skills.
• Able to work within processes/procedures and maintain confidentiality.
• Adaptable to changing priorities and flexible to work different shifts as required by business needs.

Responsibilities

• Support the Practice Manager and ensure the smooth running of the practice, including IT, HR and Financial Management and to delegate tasks appropriately.
• Oversee the day-to-day operation of the surgery and lead the reception and admin teams.
• Lead the attainment of Local and National KPI’s and APMS KPI’s.
• Identify training needs of reception staff and support personal development reviews and appraisals.
• Coordinate support services and ensure rapid response to incoming calls and appropriate action.

Skills

Reception experience

Customer care

Communication skills

Organisation

Job description

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other – because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

• You will support the Practice Manager and ensure the smooth running of the practice, where required, develop efficient systems of management to include IT, Human Resources, Financial Management and to delegate tasks appropriately.
• You will be overseeing the day-to-day operation of the surgery, you

will ensure the effective processing of all administrative work and appropriate liaison with the reception and administration team while leading the attainment of Local and National KPI’s, and APMS KPI’s.

Promote the development and identify training needs of reception staff and provide support in the achievement of the objectives of their personal development review. As well as lead the reception staff appraisal system.

Ensure effective supervise the work of the reception team and co-ordinate support services for other team members and ensure rapid response to incoming telephone calls and ensure appropriate action is taken and messages are recorded and take immediate corrective action when needed.

Ideal Candidate:

What we look for in new colleagues:

• Reception/customer care experience is essential.
• You will be required to have a understanding of health services together with a passion for improving lives and improving healthcare.
• Excellent communication and organisation skills.
• Ability to work within a team and wider colleagues.
• Must be able to work within processes/procedures and needs to maintain confidentiality and data security.
• Must be able to adapt to dealing with changing priorities and flexible to work different shifts as required by business needs.

Package Description:

How we’ll support you:

• Annual salary of up to £35,000 depending on qualifications and experience.
• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.