Practice Operations Manager

NHS Jobs; Burton upon Trent; On-site; GBP 25,000 - 32,000; Full time

Job summary

NHS Jobs is seeking an experienced administrator to lead the Reception and Administration teams in a primary care setting. You will supervise daily tasks, provide guidance, support staff development, and help manage attendance and leave to maintain adequate staffing levels.

You will also liaise with the management team to address staff queries and implement process improvements. The role requires you to be proficient with SystmOne, produce and interpret reports, monitor DNAs, FP69 notifications,

Responsibilities

• Supervise day-to-day work of Reception and Administration staff
• Provide guidance and direction, support staff training and development
• Monitor staff performance and identify training needs
• Manage staff attendance, annual leave and staffing requirements
• Maintain effective relationships across the practice and handle staff queries
• Prepare and maintain clinical and non-clinical rotas; cover gaps
• Utilise SystmOne to support management and reporting
• Produce DNA monitoring reports and FP69 notifications
• Oversee safeguarding processes; coordinate safeguarding meetings
• Support policies, procedures, and CQC compliance
• Oversee general office management and confidentiality

Job description

NHS Jobs is seeking an experienced administrator to lead the Reception and Administration teams in a primary care setting. You will supervise daily tasks, provide guidance, support staff development, and help manage attendance and leave to maintain adequate staffing levels.

You will also liaise with the management team to address staff queries and implement process improvements. The role requires you to be proficient with SystmOne, produce and interpret reports, monitor DNAs, FP69 notifications,