Front Desk: Primary Care Reception & Patient Access

Operose Health Ltd; Essex; On-site; GBP 21,000 - 27,000; Full time

Job summary

Operose Health Ltd is seeking a reception/administrative professional to join our primary care team in the UK. You will handle patient queries, manage appointment requests, and signpost patients to our range of services while maintaining strict patient record confidentiality.

The role requires basic PC skills (Word, Excel, email) and the ability to follow processes and ensure data security within NHS-related workflows.

Qualifications

• Reception or customer care experience is essential and clear communication is required.
• Basic PC skills including Word, Excel and email are necessary.
• Ability to follow processes, protect data privacy and work within NHS settings.

Responsibilities

• Responding to patient queries and liaising with the primary care team; manage appointment requests; signpost patients to services; maintain patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Using information systems to support efficient workflow processes.

Skills

Customer service

Communication

Data security

Microsoft Word

Microsoft Excel

Tools

Word

Excel

Email

Job description

Operose Health Ltd is seeking a reception/administrative professional to join our primary care team in the UK. You will handle patient queries, manage appointment requests, and signpost patients to our range of services while maintaining strict patient record confidentiality.

The role requires basic PC skills (Word, Excel, email) and the ability to follow processes and ensure data security within NHS-related workflows.