Assistant Practice Manager

NHS Jobs; Greater London; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

27 days annual leave plus bank holiday

Access to bespoke learning management

Car benefit scheme specialising in EVs

Cycle to work scheme

Travel season ticket loans Discount/lo

Employee wellbeing services including…

Job summary

Operose Health at E16 Health is seeking an Assistant Practice Manager to support the Practice Manager and ensure the smooth running of the practice, with 37.5 hours per week and a salary up to £35,000 depending on experience.

You will help improve access, outcomes and patient experience, uphold our values, and benefit from learning opportunities and wellbeing programs. This role offers progression within a trusted primary care provider.

Qualifications

• Reception/customer care experience is essential.
• Understanding of health services with passion for improving lives.
• Excellent communication and organisation skills.
• Ability to work within a team and with colleagues.
• Maintain confidentiality and data security.
• Adapt to changing priorities and flexible to shifts as required.

Responsibilities

• Support the Practice Manager and ensure the smooth running of the practice.
• Oversee day-to-day operation, manage admin work, liaise with reception and admin team, and lead KPI attainment.
• Identify training needs of reception staff and lead their appraisal system.
• Supervise the reception team and coordinate support services, ensuring rapid response to calls and recording actions.

Skills

Reception experience

Communication skills

Organisation skills

Teamwork

Confidentiality

Adaptability

Job description

Job title: Assistant Practice Manager
Location: E16 Health
Salary: Up to £35,000 depending on experience
Hours: 37.5

Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

• You will support the Practice Manager and ensure the smooth running of the practice, where required, develop efficient systems of management to include IT, Human Resources, Financial Management and to delegate tasks appropriately.
• You will be overseeing the day-to-day operation of the surgery, youwill ensure the effective processing of all administrative work and appropriate liaison with the reception and administration team while leading the attainment of Local and National KPIs, and APMS KPIs.
• Promote the development and identify training needs of reception staff and provide support in the achievement of the objectives of their personal development review. As well as lead the reception staff appraisal system.
• Ensure effective supervise the work of the reception team and co-ordinate support services for other team members and ensure rapid response to incoming telephone calls and ensure appropriate action is taken and messages are recorded and take immediate corrective action when needed.

Ideal Candidate:

• Reception/customer care experience is essential.
• You will be required to have a understanding of health services together with a passion for improving lives and improving healthcare.
• Excellent communication and organisation skills.
• Ability to work within a team and wider colleagues.
• Must be able to work within processes/procedures and needs to maintain confidentiality and data security.
• Must be able to adapt to dealing with changing priorities and flexible to work different shifts as required by business needs.

Package Description:

• Annual salary of up to £35,000 depending on qualifications and experience.
• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.