Practice Manager

NHS; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local healthcare practice in Liverpool is seeking an experienced practice manager to lead their team and oversee operations. The ideal candidate will have at least 5 years of experience in a GP setting, strong leadership skills, and familiarity with NHS systems. Responsibilities include managing staff, ensuring compliance, and improving patient care. This full-time position may offer flexible working hours.

Qualifications

• Experience in a managerial or supervisory role within a general practice healthcare setting.
• Proven experience of managing day-to-day operations in a GP practice.
• Ability to handle, manage and resolve concerns and complaints within a healthcare environment.

Responsibilities

• Oversee the day-to-day running of the practice in conjunction with the partners.
• Ensure QOF and any other locally commissioned services and incentives are met.
• Manage estates and facilities, including health and safety, fire safety.

Skills

Leadership

Interpersonal skills

IT literacy

Education

Good standard of education

Degree in healthcare or business

Tools

EMIS

Microsoft Office

Job description

Overview

Due to the upcoming retirement of our current practice manager, we are seeking an experienced, highly motivated practice manager to lead our friendly, well-respected practice, with a patient list size of approximately 6,500 patients.

The successful candidate will provide leadership and management skills to enable the practice to meet its agreed aims and objectives in a profitable, efficient, safe and effective working environment.

We invite applicants with practice and business management experience who fulfil the criteria in the people specification.

The role is full time Monday to Friday; however there may be an opportunity of working these hours over four days per week.

Although we are looking for someone with experience in a GP setting (minimum of 5 years), candidates with evidence of the advanced skills as outlined above would still be encouraged to apply.

Informal enquiries and visits are welcome. Interviews will be held shortly after the closing date.

Main duties of the job

Applicants must:

• Be approachable with good interpersonal skills
• Work within required timelines and have the leadership skills to oversee the day-to-day running of the practice in conjunction with the partners
• Ensure QOF, enhanced services, Local Quality Improvement Schemes (including GP specification) and any other locally commissioned services and incentives are met
• Liaise with Primary Care Network (PCN) and the Integrated Care Board (ICB), attend meetings as required and promote collaborative working whilst representing the practice;s interests
• Be IT literate with standard Microsoft Office software, as well as EMIS and associated NHS IT systems including NHS digital initiatives
• Ensure preparation and ongoing practice CQC compliance, including overseeing all Practice policies and procedures, ensuring they are reviewed on a regular basis, in accordance with regulatory requirements
• Manage the financial aspects of the practice in conjunction with the partners
• Manage estates and facilities, including health and safety, fire safety and appropriate risk assessments
• Oversee staff induction and ensure staff maintain up-to-date training including mandatory training and appraisals

Job summary

We are a GP training practice, hosting one GP registrar, as well as medical students from the University of Liverpool throughout the academic year.

About us

We are a friendly and welcoming practice, with a healthy clinician-to-patient ratio based in South Liverpool.

Our clinical team includes:

• 3 Partner GPs
• 4 Salaried GPs
• 2 Practice Nurses
• 1 HCA

We are a member of the Childwall and Wavertree PCN. We actively work in collaboration with the PCN allied health professionals including First contact Physiotherapists, Pharmacists, Mental Health Practitioners and Social Prescribers.

We have an excellent team of non-clinical staff comprising:

• Office Manager
• Receptionists
• Admin Staff
• Practice secretary

Job responsibilities

Applicants must:

• Be approachable with good interpersonal skills
• Work within required timelines and have the leadership skills to oversee the day-to-day running of the practice in conjunction with the partners
• Ensure QOF, enhanced services, Local Quality Improvement Schemes (including GP specification) and any other locally commissioned services and incentives are met
• Liaise with Primary Care Network (PCN) and the Integrated Care Board (ICB), attend meetings as required and promote collaborative working whilst representing the practice's interests
• Be IT literate with standard Microsoft Office software, as well as EMIS and associated NHS IT systems including NHS digital initiatives
• Ensure preparation and ongoing practice CQC compliance, including overseeing all Practice policies and procedures, ensuring they are reviewed on a regular basis, in accordance with regulatory requirements
• Manage the financial aspects of the practice in conjunction with the partners
• Manage estates and facilities, including health and safety, fire safety and appropriate risk assessments
• Oversee staff induction and ensure staff maintain up-to-date training including mandatory training and appraisals

This list is an outline and not exhaustive, but above all you must have a thirst for knowledge and the attention to detail to manage a busy, forward-looking GP practice.

Person Specification

Qualifications

Essential

• Experience in a managerial or supervisory role within a general practice healthcare setting
• Proven experience of managing day-to-day operations in a GP practice, including staff management and budget control
• Experience working with NHS systems including EMIS
• Experience in managing staff, including recruitment, staff development, and performance appraisals
• Ability to handle, manage and resolve concerns and complaints within a healthcare environment
• Ability to maintain strict confidentiality
• Related to patients, carers, relatives, staff and partners
• Good standard of education with excellent literacy and numeracy skills

Desirable

• Familiarity with requirements to achieve and maintain contractual and regulatory compliance
• Leadership or management qualification
• Educated to degree level in healthcare or business

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Greenbank Road Surgery

Address

1b Greenbank Road

Mossley Hill

Liverpool

Merseyside

L18 1HG

We are a GP training practice, hosting one GP registrar, as well as medical students from the University of Liverpool throughout the academic year.

Employer's website

https://www.greenbankroadsurgery.nhs.uk/