Power Connection Coordinator - Customer-Focused Operations

UK Power Networks; Manchester, Bury; On-site; GBP 36,000; Full time

Job summary

A leading energy provider is looking for a Connection Coordinator to manage metered connections for customers in Manchester. The role requires excellent customer service experience and the ability to liaise with both internal teams and external customers. Responsibilities include processing enquiries, managing quotations, and coordinating site visits. This permanent position is crucial for delivering a positive customer experience and ensuring adherence to service standards. A salary of £35,158 with a 3% bonus is offered.

Qualifications

• Customer-focused with a strong service orientation.
• Proactive in developing skills and handling issues.
• Proficient in various computer systems.

Responsibilities

• Develop relationships with customers.
• Process initial enquiries from customers.
• Facilitate booking of site visits.

Skills

Excellent customer service experience

Desire to develop and succeed

Computer literate with fast and accurate keyboard skills

Ability to work cooperatively in a team

Initiative to resolve problems

Tools

SAP

SAP CRM

Job description

A leading energy provider is looking for a Connection Coordinator to manage metered connections for customers in Manchester. The role requires excellent customer service experience and the ability to liaise with both internal teams and external customers. Responsibilities include processing enquiries, managing quotations, and coordinating site visits. This permanent position is crucial for delivering a positive customer experience and ensuring adherence to service standards. A salary of £35,158 with a 3% bonus is offered.