Post Office - Customer Team Member

AF Blakemore & Son Ltd; Tamworth; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading convenience retailer in Tamworth is seeking a Post Office Counter Clerk to provide exceptional customer service and assist with store operations. The role involves greeting customers, handling purchases, and managing stock. Ideal candidates will have post office experience and a keen attention to detail. This is a temporary position with flexible shifts, offering an excellent benefits package including generous staff discounts and access to personal development opportunities.

Benefits

Holiday and maternity pay in excess of statutory entitlements

Generous staff discount

Paid breaks

Company pension scheme

Wellbeing support

Cycle to work scheme

Qualifications

• Must have post office experience.
• Experience in a similar retail role is preferred.
• Reliable and detail-oriented.

Responsibilities

• Greeting customers and processing purchases.
• Maintaining store operations and stock management.
• Assisting with customer inquiries about products and services.

Skills

Customer service skills

Attention to detail

Cash handling experience

Teamwork

Understanding of retail legislation

Job description

Post Office Counter Clerk / Customer Team Member Stonydelph Post Office

20 Hours per week.

Temporary until January 2nd.

Various shifts

Must have post office experience.

We have an exciting opportunity for a Post Office in SPAR Customer Team Member (18+). As a Post Office Counter Clerk in the SPAR Store, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store.

Post Office Customer Team Member Tasks / Responsibilities :

Customer Service :

• Greeting customers in a friendly and welcoming manner.
• Answering customer inquiries about products and services and assisting customers in finding the items they need.
• Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
• Upselling selected products to customers and highlighting multi‑buy offers, to ensure maximum sales.

Store Operations :

• Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
• Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
• Adhering to all company policies and procedures and processes.

Key Skills / Knowledge :

• Previous experience in a similar role and / or industry is preferred especially Post Office.
• Reliably follows instructions and procedures with excellent attention to detail.
• Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
• Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
• Experience of using a ‘Challenge 25’ policy desirable.
• Keen and enthusiastic approach to working both in a team and independently.
• Previous cash handling experience is preferred but not essential.

What's in it for you?

Excellent benefits package including :

• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
• Develop your skills and capability in a highly supportive and multi‑diverse culture.
• Outstanding Training & Development.
• Gain hands‑on experience in a high volume, fast paced convenience store.
• Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).
• Proactive promotion of internal candidates.
• Paid Breaks.
• Free Tea & Coffee.
• Early access to your pay through ‘EarlyPay’.
• 24 / 7 access to your payslips and Rotas via HR / Payroll portal.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Company Pension Scheme.
• NEST pension scheme.
• Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
• Extra Holidays - Purchase Scheme.
• Cycle to work - Bicycle purchase scheme.
• Long Service Awards.

A.F. Blakemore & Son Ltd is one of the largest privately owned companies in the UK. Our forward‑thinking family‑owned business began life in 1917 as a counter‑service grocery store and has grown from these humble beginnings into a company that now owns 247 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion. As one of the largest convenience retailers in the UK, we are always looking for innovative ways to create a point of difference. Food and drink have always been our lifeblood, and today our business has multiple divisions specialising in retail, food service and wholesale distribution.