Post Office Counter Clerk

Soho Food & Wine; City of Westminster; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local retail convenience store is seeking a Post Office Branch Manager to ensure smooth operations and deliver excellent customer service. The ideal candidate will have experience in retail or customer service, strong management skills, and a focus on compliance and community engagement. This full-time role offers the chance to contribute positively to the local community while developing management skills. Pay is £12.71 per hour, with expected hours of 47.5 per week in a day shift schedule.

Qualifications

• Previous experience in a retail or customer service environment is essential.
• Experience in managing or supervising a team is highly desirable.
• Familiarity with financial transactions and basic accounting principles is advantageous.

Responsibilities

• Overseeing daily operations and ensuring efficient service delivery.
• Managing staff schedules, training, and promoting teamwork and high performance.
• Handling customer inquiries and complaints with professionalism.
• Maintaining accurate financial records, including cash handling.
• Ensuring compliance with all postal regulations and health standards.

Skills

Customer service experience

Team management

Organisational skills

Communication skills

Problem-solving

Job description

Overview

The Post Office Branch Manager is integral to ensuring the smooth and efficient operation of the post office. This role requires a strong focus on delivering services to customers in a friendly and professional manner.

Responsibilities

• Overseeing daily operations and ensuring efficient service delivery.
• Managing staff schedules, training, and promoting teamwork and high performance.
• Handling customer inquiries and complaints with professionalism and courtesy.
• Maintaining accurate financial records, including cash handling and transaction processing.
• Ensuring compliance with all postal regulations and health and safety standards.
• Promoting additional services offered by the post office to enhance the customer experience.
• Organising community events to strengthen local engagement and awareness of services.

Experience Required

• Previous experience in a retail or customer service environment is essential.
• Experience in managing or supervising a team is highly desirable.
• Strong organisational skills with the ability to multitask effectively.
• Excellent communication skills, both verbal and written, with a focus on customer interaction.
• Familiarity with financial transactions and basic accounting principles is advantageous.
• A proactive approach to problem-solving and decision-making is essential for success in this role.

Job Details

• Type: Full-time.
• Pay: £12.71 per hour.
• Expected hours: 47.5 hours per week.
• Schedule: Day shift.
• Work Location: In person.
• Preferred experience in Post office: 2 years.

This opportunity allows you to contribute positively to the community while developing valuable skills in management and customer service.

Experience

• Required.
• Languages: English – Advanced.
• Employment: Full-time.
• Schedule: Monday - Friday.
• Starting time: Immediate start!

About Soho Food & Wine

Soho Food and Wine is a busy retail convenience store offering a wide range of groceries, food, drinks, and everyday essentials. We also operate an in-store Post Office, providing essential postal & customer services to the community.