Porters

NHS University Hospitals of Liverpool Group; Liverpool; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading healthcare provider in Liverpool seeks Part-time Porters to support essential hospital operations. The role involves patient transport, meal delivery, and equipment management, requiring strong communication and customer service skills. Successful candidates will be adaptable, physically fit, and capable of working calmly under pressure. Previous experience is advantageous, and an NVQ2 qualification is required. The position offers a flexible work schedule over weekends, with a total of 15 hours per week.

Qualifications

• Must have good verbal and written communication skills.
• Experience in customer service is essential.
• Know health and safety regulations.

Responsibilities

• Transport patients safely to various departments.
• Deliver meals and clinical waste throughout the hospital.
• Assist in emergency situations and maintain calmness.

Skills

Good verbal and written communication skills

Good customer service skills

Understanding of health and safety issues

Ability to work within a team and independently

Use of tact and diplomacy

Flexibility to react to changing circumstances

Basic computer skills

Education

NVQ2 or equivalent

Job description

Job Overview

Porters are required to work Saturday and Sunday shifts supporting the Porter Services Department at Liverpool University Hospitals (Royal Liverpool Site). The role requires an experienced, capable individual with high standards of communication, a positive work attitude, a smart appearance and polite manner, and excellent customer service skills.

Key responsibilities include supporting service improvements and encouraging high productivity, maintaining confidentiality and discretion, prioritising workload and multi‑tasking, and delivering a customer‑focused Porter service.

Successful Applicants Must Have

• Good verbal and written communication skills.
• Good customer service skills.
• Understanding of health and safety issues.
• Ability to work within a team and independently.
• Use of tact and diplomacy in all situations.
• Flexibility to react to changing circumstances.
• Basic computer skills.

Main Duties of the Job

Part‑time, 15 hours per week on Saturday and Sunday.

The Porter plays an instrumental role in the smooth running of the hospital: moving patients, delivering patient meals, and managing the safe movement of medical equipment. Porters must work quickly and calmly in emergencies, exhibit strong interpersonal skills, listen and empathise, remain patient and tolerant, maintain physical fitness, and follow instructions within tight time constraints.

Detailed Job Description And Main Responsibilities

• Transport patients to wards and departments, including emergency bed and stretcher patients.
• Take specimens to laboratories.
• Collect clinical waste from wards and departments.
• Deliver meal trolleys to and from wards.
• Deliver equipment to wards and departments.
• Attend fire response at the request of line manager.
• Deliver drugs from wards and departments, including controlled drugs.
• Post‑room duties.
• Any other designated duties as required by Porter Services management.

Person Specification – Knowledge

An understanding of SOPs and policies relating to the area.

Qualifications

• NVQ2 or equivalent.

Skills

• Good written and verbal skills.

Employment Eligibility

Under current Home Office Immigration Rules, we are unable to offer visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 per annum as they do not meet UK Visas & Immigration criteria.

Equal Employment Opportunity

The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under‑represented in our workforce: black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16‑24.

Internal Staff Notice

Posts advertised to 'internal staff' are open to employees of hospitals within University Hospitals of Liverpool Group; confirm your employment within your application form.