Portering Services Officer (Bank)

Bupa; Greater London; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare provider is seeking a Portering Services Officer at Cromwell Hospital in London. The role involves patient and equipment transfers, requiring excellent communication and interpersonal skills. Candidates should have prior porter experience and be able to manage various tasks effectively. This part-time position offers an opportunity to make a significant impact on patient care and requires flexibility in working hours. Benefits include annual leave accrual and access to wellbeing programs.

Benefits

Annual leave accrual paid every time you work

Subsidised staff canteen

Access to preferential rates on Bupa products

Inclusion in the NEST government pension scheme

Qualifications

• Porter experience in a hospital or hotel setting is essential.
• Strong communication and interpersonal skills are required.
• Must be detail-oriented and able to organise tasks efficiently.

Responsibilities

• Respond to portering requests to support hospital operations.
• Interact with patients and staff with professionalism.
• Ensure the timely transfer of patients and equipment.
• Carry out regular cleaning and maintenance of department equipment.
• Perform medical gas changes and store cylinders appropriately.
• Deliver and collect internal post and small deliveries.
• Promote seamless flow of information within the portering team.
• Investigate patient complaints relating to portering services.
• Perform ad hoc duties as requested by the Lead Porter.
• Work varying schedules including daytime, evening, weekend and holiday.

Skills

Porter experience in a Hospital or Hotel setting

Good communication skills

Strong interpersonal skills

Assertive and able to deal with conflict

Excellent organisational skills and attention to detail

Able to empathise with patients

Experience of delivering customer services

Experience of delivering customer services to a high standard

Able to empathise with patients

Job description

Portering Services Officer

Cromwell Hospital, London SW5 0TU

Bank Contract

£14.19 per hour

Monday to Sunday between 7am and 8pm (Will be various shift patterns available)

We make health happen.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

As a Portering Services Officer, you’ll respond to all portering requests to support the hospital’s operational functions. You will also interact with patients, consultants, staff and visitors with the upmost professionalism, embedding a world class service.

You’ll help us make health happen by:

• Ensure you present yourself for duty in a timely manner and are dressed and equipped to maintain and always display the highest professional standards.
• To professionally undertake patient transfers and movements, via wheelchair, trolley and bed when required.
• To carry out regular and documented cleaning and maintenance of department equipment used, to include wheelchairs and trolleys.
• To perform the change of all medical gases as and when required and store empty cylinders in the appropriate area and keep the cylinder log updated.
• Deliver and collect internal post and small deliveries to and from the Hospital to the offices based on High Street Kensington during working hours. The specific days will be in accordance with business requirements.
• Promote, support and encourage the seamless flow of information both to and from the portering team and the wider hospital.
• Investigate any patient complaints relating to provision of portering services.
• To carry out ‘ad hoc’ duties as requested by the Lead Porter or other senior such as moving medical/hospital equipment, furniture, boxes with general office content.
• Due to the nature of the hospital industry, employees may be required to work varying schedules, involving a combination of daytime, evening/night-time, weekend, and Bank Holiday working so as to deliver consistent standards of service at all times.

Key Skills / Qualifications needed for this role:

• Porter experience in a Hospital or Hotel setting
• Assertive and able to deal with conflict
• Good communication and strong interpersonal skills.
• Excellent telephone manner
• Excellent organisational skills and attention to detail.
• Able to work on own initiative, prioritise work and meet deadlines.
• Good timekeeping
• Experience of delivering customer services to an exceptionally high standard
• Able to empathise with patients and demonstrate genuine care.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Annual leave accrual paid every time you work
• Subsidised staff canteen and coffee shop led by expert caterers.
• Access to preferential rates on Bupa products, such as health assessments, menopause plan and some dental practices
• Inclusion in the NEST government pension scheme

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

The application deadline for this role is the end of Tuesday 12 August

Time Type: Part time

Job Area: Property & Facilities

Locations: Cromwell Hospital London