Portering Services Officer

Bupa; Greater London; On-site; GBP 13,000 - 17,000; Part time

Job summary

A leading health insurer is seeking a Part-Time Portering Services Officer for Cromwell Hospital in London. The role involves responding to portering requests, ensuring patient transfers, and maintaining hospital equipment. Applicants should have prior porter experience and strong interpersonal skills. Benefits include health insurance, an enhanced pension plan, and 25 days of holiday. This position requires flexibility to work weekends and bank holidays.

Benefits

25 days holiday, increasing through length of service

Bupa health insurance

Enhanced pension plan and life insurance

Onsite gyms or local discounts

Various other benefits and online discounts

Responsibilities

• Ensure you present yourself for duty in a timely manner and maintain the highest professional standards.
• Professionally undertake patient transfers and movements.
• Regularly clean and maintain department equipment.
• Perform the change of all medical gases as and when required.
• Deliver and collect internal post and small deliveries.
• Promote effective communication within the portering team.
• Investigate patient complaints related to portering services.
• Carry out additional duties as requested by the Lead Porter.
• May be required to work varying schedules, including weekends and holidays.

Skills

Porter experience in a Hospital or Hotel setting

Assertive and able to deal with conflict

Good communication and strong interpersonal skills

Excellent telephone manner

Excellent organisational skills and attention to detail

Able to work on own initiative, prioritise work and meet deadlines

Good timekeeping

Experience of delivering customer services to an exceptionally high standard

Able to empathise with patients and demonstrate genuine care

Job description

Portering Services Officer

Location: Cromwell Hospital, London SW5 0TU

Part Time, Permanent, Salary: £16,240 a year

Weekend & Bank Holidays: Saturday 8am‑8pm, Sunday 8am‑5pm, Bank Holidays paid as overtime.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

As a Portering Services Officer, you’ll respond to all portering requests to support the hospital’s operational functions. You will also interact with patients, consultants, staff and visitors with the upmost professionalism, embedding a world class service.

Responsibilities

• Ensure you present yourself for duty in a timely manner and are dressed and equipped to maintain and always display the highest professional standards.
• Professionally undertake patient transfers and movements, via wheelchair, trolley and bed when required.
• Carry out regular and documented cleaning and maintenance of department equipment used, to include wheelchairs and trolleys.
• Perform the change of all medical gases as and when required and store empty cylinders in the appropriate area and keep the cylinder log updated.
• Deliver and collect internal post and small deliveries to and from the Hospital to the offices based on High Street Kensington during working hours. The specific days will be in accordance with business requirements.
• Promote, support and encourage the seamless flow of information both to and from the portering team and the wider hospital.
• Investigate any patient complaints relating to provision of portering services.
• Carry out ‘ad hoc’ duties as requested by the Lead Porter or other senior such as moving medical/hospital equipment, furniture, boxes with general office content.
• Due to the nature of the hospital industry, employees may be required to work varying schedules, involving a combination of daytime, evening/night-time, weekend, and Bank Holiday working so as to deliver consistent standards of service at all times.

Key Skills / Qualifications needed for this role

• Porter experience in a Hospital or Hotel setting
• Assertive and able to deal with conflict
• Good communication and strong interpersonal skills.
• Excellent telephone manner
• Excellent organisational skills and attention to detail.
• Able to work on own initiative, prioritise work and meet deadlines.
• Good timekeeping
• Experience of delivering customer services to an exceptionally high standard
• Able to empathise with patients and demonstrate genuine care.

Benefits

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

Bupa is a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

The application deadline for this role is the end of Friday 9 January.

Job Information

Time Type: Part time

Job Area: Property & Facilities

Locations: Cromwell Hospital London