Port Service Operative

Stena Line; Wales; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading sustainable shipping company in the United Kingdom is looking for a Port Operations Tug Driver to operate Tug Masters and assist with port operations. The ideal candidate will ensure safe and efficient movement of unaccompanied freight, support vessel arrivals and departures, and deliver top-notch customer service. Benefits include concessionary travel, pension scheme, and ongoing training within a supportive team environment.

Benefits

Concessionary travel on any route on the Irish Sea/North Sea

75% Discounts on UK Rail travel

Company pension & life assurance scheme

Discounts on gym memberships, fitness subscriptions, and equipment

Wellbeing cash plan for health expenses

Enhanced Maternity and Paternity pay

Cycle to work scheme

Employee Assistance Programme

Continuous training, coaching, and development

Qualifications

• Must be at least 21 years old.
• Hold a full UK driving licence.
• Experience driving large vehicles is preferred but not essential.
• Need to be flexible due to the nature of the role.
• Possess a fantastic can-do attitude.
• Willingness to work outdoors in all weather conditions.

Responsibilities

• Operate Tug Masters to safely and efficiently move unaccompanied freight.
• Provide top-level customer service in line with the company's standards.
• Assist with the loading and unloading of freight and vehicles.
• Maintain equipment, facilities, and tools ensuring any faults are reported.

Job description

At Stena Line, we’re not just transforming the shipping industry— we’re leading the way toward a sustainable future by connecting Europe. Become part of our close‑knit, supportive team where challenges are met with collaboration, and every day is an opportunity to grow. The journey begins with us, and it begins with you.

Port Operations Tug Driving

As a vital member of our Port Operations Team, your primary focus will be operating Tug Masters to safely and efficiently move unaccompanied freight. This crucial role ensures the smooth flow of port operations, supporting vessel arrivals and departures with precision. Beyond Tug Driving, you’ll also assist with safely mooring vessels, coordinating the loading and unloading of freight and vehicles, and facilitating passenger transportation as needed.

Key Responsibilities

• Operate Tug Masters, ensuring the safe and efficient movement of unaccompanied freight.
• Uphold the Stena Line brand by demonstrating our core values of being welcoming, caring, and reliable.
• Provide top‑level customer service in line with our standards at Ports and Terminals.
• Assist with the loading and unloading of freight and vehicles during vessel arrivals and departures.
• Safely marshal freight and passenger vehicles for smooth embarkation and disembarkation.
• Contribute to fostering a positive safety culture and psychological safety within the team.
• Support mooring operations, marshalling, and the operation of linkspans and ramps.
• Maintain and care for equipment, facilities, and tools, ensuring any faults are reported.
• Carry out additional tasks as required to meet local operational needs.

What You Will Experience

As a key member of the Port Operations team, you’ll be responsible for ensuring the safe and timely mooring of vessels during arrivals and departures.

Your primary role will be to assist with the smooth and efficient transportation of passengers and vehicles to and from the vessels, while delivering exceptional customer service to ensure a pleasant experience for all our guests.

At Stena Line, your personality is just as important as your skills. You’ll need to be flexible, adaptable, and dependable. Are you a proactive team player who thrives under pressure?

Do you have the willingness to learn and adapt to new vehicles or skills when needed?

Requirements

• Must be at least 21 years old.
• Hold a full UK driving licence.
• Experience driving large vehicles is preferred but not essential.
• Need to be flexible due to the nature of the role.
• Possess a fantastic can‑do attitude.
• Willingness to work outdoors in all weather conditions.

About Stena Line

As a leader in sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 5,900 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, all actively support the daily business.

Our purpose is to be a trusted link between people, places and societies. We play a vital role in keeping everything connected. We make sure people and goods arrive where they need to be, enabling business to thrive and societies to grow. We connect family and friends, and make it possible to explore new destinations or revisit favourite places.

We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion - and welcome all applicants.

Benefits

• Concessionary travel on any route on the Irish Sea/North Sea
• 75% Discounts on UK Rail travel
• Company pension & life assurance scheme
• Discounts on gym memberships, digital fitness subscriptions and equipment
• Wellbeing cash plan where you claim back your expenses for dental, eyesight testing, health screening and much more
• Enhanced Maternity and Paternity pay
• Cycle to work scheme
• Employee Assistance Programme
• Continuous training, coaching and development within a helpful and encouraging environment with progression opportunities