Port Operations Lead — Customer Service & Safety

DP World; Larne; On-site; GBP 35,000 - 48,000; Full time

Job summary

P&O Ferries is seeking a Customer Operations Supervisor to lead frontline teams, coordinate vessel turnarounds and ensure safe, reliable port and customer service operations. The role focuses on staff development, performance monitoring, and maintaining high health, safety and security standards.

Working with internal departments, ferry operators and external stakeholders, you will deliver a customer-focused operation while supporting staff through leave, reviews and sickness discussions.

Qualifications

• Strong leadership creating a positive, productive environment.
• Excellent communication and interpersonal skills with colleagues, customers and stakeholders.
• Confident decision making under pressure in a fast-paced operations setting.
• Ability to motivate, develop and manage team performance professionally.
• Highly organized, proactive and committed to safety, compliance and high standards.

Responsibilities

• Support the Cluster Port Manager with port projects.
• Oversee annual leave.
• Oversee mid and end of year reviews.
• Coordinate sickness review meetings.
• Act as Load controller for Isle of Man Sailings.
• Provide on the ground support for Isle of Man Operations.

Skills

Leadership

Communication

Decision Making

People Development

Organization

Safety & Compliance

Job description

P&O Ferries is seeking a Customer Operations Supervisor to lead frontline teams, coordinate vessel turnarounds and ensure safe, reliable port and customer service operations. The role focuses on staff development, performance monitoring, and maintaining high health, safety and security standards.

Working with internal departments, ferry operators and external stakeholders, you will deliver a customer-focused operation while supporting staff through leave, reviews and sickness discussions.