Customer Operations Supervisor

DP World; Larne; On-site; GBP 35,000 - 48,000; Full time

Job summary

P&O Ferries is seeking a Customer Operations Supervisor to lead frontline teams, coordinate vessel turnarounds and ensure safe, reliable port and customer service operations. The role focuses on staff development, performance monitoring, and maintaining high health, safety and security standards.

Working with internal departments, ferry operators and external stakeholders, you will deliver a customer-focused operation while supporting staff through leave, reviews and sickness discussions.

Qualifications

• Strong leadership creating a positive, productive environment.
• Excellent communication and interpersonal skills with colleagues, customers and stakeholders.
• Confident decision making under pressure in a fast-paced operations setting.
• Ability to motivate, develop and manage team performance professionally.
• Highly organized, proactive and committed to safety, compliance and high standards.

Responsibilities

• Support the Cluster Port Manager with port projects.
• Oversee annual leave.
• Oversee mid and end of year reviews.
• Coordinate sickness review meetings.
• Act as Load controller for Isle of Man Sailings.
• Provide on the ground support for Isle of Man Operations.

Skills

Leadership

Communication

Decision Making

People Development

Organization

Safety & Compliance

Job description

The Customer Operations Supervisor is responsible for overseeing the safe, efficient, and professional delivery of daily port and customer service operations. The role leads frontline teams, coordinates vessel turnarounds, manages operational resources, and ensures excellent customer service standards are always maintained. The postholder will monitor performance, support staff development, manage operational disruptions, and ensure compliance with health and safety, security, and company procedures. Working closely with internal departments, ferry operators, contractors, and external stakeholders, the Customer Operations Supervisor plays a key role in delivering a safe, reliable, and customer-focused operation.

Key responsibilities and duties:

• Supporting the Cluster Port Manager with port projects
• Overseeing annual leave
• Overseeing mid and end of year reviews
• Coordinating sickness review meetings
• Acting as Load controller for Isle of Man Sailings
• Provide on the ground support for Isle of Man Operations

The ideal candidate will:

• Demonstrates strong leadership skills and leads by example, creating a positive and productive working environment.
• Possesses excellent communication and interpersonal skills, with the ability to engage effectively with colleagues, customers, and stakeholders.
• Can make confident decisions and remain calm under pressure in a fast-paced operational environment.
• Has the ability to motivate, develop, and manage team performance while addressing issues professionally and fairly.
• Is highly organised, proactive, and committed to maintaining safety, compliance, and high operational standards.

Desirable:

• Full UK Driving license
• Right to work in the UK
• Able to obtain security clearance

At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.

When we recruit, we want to you to bring your whole self to work, and we are working towards increasing diversity across all of our colleagues. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity. #pando