Port Operations Lead - Customer-Focused & Safe Deliveries

DP World; Scotland; On-site; GBP 30,000 - 45,000; Full time

Job summary

P&O Ferries in Scotland is seeking a Customer Operations Supervisor responsible for the safe, efficient, and professional delivery of daily port and customer service operations. The role leads frontline teams, coordinates vessel turnarounds, and ensures high standards of service.

You will monitor performance, support staff development, manage operational disruptions, and ensure health and safety compliance, working closely with internal departments, ferry operators, and external stakeholders to

Qualifications

• Demonstrates strong leadership skills and leads by example, creating a positive and productive working environment.
• Excellent communication and interpersonal skills with colleagues, customers, and stakeholders.
• Ability to make confident decisions and remain calm under pressure in a fast-paced operational environment.
• Motivate, develop, and manage team performance while addressing issues professionally and fairly.
• Highly organised, proactive, and committed to maintaining safety, compliance, and high operational standards

Responsibilities

• Supporting the Cluster Port Manager with port projects
• Overseeing annual leave
• Overseeing mid and end of year reviews
• Coordinating sickness review meetings
• Acting as Load controller for Isle of Man Sailings
• Provide on the ground support for Isle of Man Operations

Skills

Leadership

Communication skills

Decision making under pressure

Staff development

Safety compliance

Job description

P&O Ferries in Scotland is seeking a Customer Operations Supervisor responsible for the safe, efficient, and professional delivery of daily port and customer service operations. The role leads frontline teams, coordinates vessel turnarounds, and ensures high standards of service.

You will monitor performance, support staff development, manage operational disruptions, and ensure health and safety compliance, working closely with internal departments, ferry operators, and external stakeholders to