Operations Coordinator

DP World; Tilbury; Remote; GBP 22,000 - 30,000; Full time

Job summary

P&O Ferries in Tilbury is seeking a proactive Operations Support Coordinator to assist in a fast-paced ro-ro operation moving cargo to and from mainland Europe via Zeebrugge and Rotterdam. You will work with internal teams, customers and stakeholders to keep vessels on schedule while upholding health and safety standards.

The ideal candidate has strong MS Office and Teams skills, comfort with IT systems, clear customer communication, and a full UK driving licence.

Qualifications

• Experience using MS Office, email and Teams.
• Comfortable with IT systems and learning new software.
• Clear, professional communication with customers.

Responsibilities

• Maintain health and safety across day-to-day port operations.
• Communicate with internal teams, customers and stakeholders.
• Support damage control processes and escalate issues.
• Coordinate customer units to support vessel and terminal operations.
• Assist in keeping vessels on schedule through planning and prioritisation.

Skills

MS Office

IT systems experience

Customer communication

Full UK driving licence

Tools

Microsoft Teams

Job description

Supporting the Operations Controllers, this role plays a key part in a fast-paced and growing ro-ro operation serving customers moving cargo into and out of mainland Europe through the ports of Zeebrugge and Rotterdam. Working closely with internal teams, customers and operational stakeholders, you will help ensure units are coordinated effectively, vessels remain on schedule and health and safety standards are maintained.

Key responsibilities and duties:

• Maintain a strong focus on health and safety across day-to-day port operations.
• Communicate effectively with internal teams, customers and external stakeholders.
• Support damage control processes, ensuring issues are recorded, escalated and managed appropriately.
• Coordinate customer units efficiently to support smooth vessel and terminal operations.
• Help keep vessels to schedule by supporting operational planning and responding quickly to changing priorities.

The ideal candidate will:

• Have experience using MS Office, email and Microsoft Teams.
• Be confident using IT systems and able to learn new systems quickly.
• Be comfortable liaising with customers and providing clear, professional communication.
• Hold a full UK driving licence, which is essential for the role.
• Be flexible and willing to work shifts in line with operational needs.

Desirable:

• Previous logistics or shipping experience.
• Customs clearance experience.
• IOSH qualification or awareness.

At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.

When we recruit, we want you to bring your whole self to work, and we are working towards increasing diversity across all of our colleagues. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity. #pando