Port Operations Lead – Safety, Service & Turnarounds

DP World; Cairnryan; On-site; GBP 32,000 - 42,000; Full time

Job summary

P&O Ferries is looking for a Customer Operations Supervisor to oversee the safe, efficient, and professional delivery of daily port and customer service operations. You will lead frontline teams, coordinate vessel turnarounds, and ensure high service standards across Isle of Man sailings.

The role requires strong leadership, excellent communication, and the ability to stay calm under pressure in a fast-paced environment while driving safety, compliance, and continuous improvement across

Qualifications

• Demonstrates strong leadership skills and leads by example, creating a positive and productive working environment.
• Possesses excellent communication and interpersonal skills, with the ability to engage effectively with colleagues, customers, and stakeholders.
• Can make confident decisions and remain calm under pressure in a fast-paced operational environment.
• Has the ability to motivate, develop, and manage team performance while addressing issues professionally and fairly.
• Is highly organised, proactive, and committed to maintaining safety, compliance, and high operational standards

Responsibilities

• Supporting the Cluster Port Manager with port projects
• Overseeing annual leave
• Overseeing mid and end of year reviews
• Coordinating sickness review meetings
• Acting as Load controller for Isle of Man Sailings
• Provide on the ground support for Isle of Man Operations

Skills

Leadership

Communication

Decision making

Team development

Job description

P&O Ferries is looking for a Customer Operations Supervisor to oversee the safe, efficient, and professional delivery of daily port and customer service operations. You will lead frontline teams, coordinate vessel turnarounds, and ensure high service standards across Isle of Man sailings.

The role requires strong leadership, excellent communication, and the ability to stay calm under pressure in a fast-paced environment while driving safety, compliance, and continuous improvement across