Customer Operations Supervisor

The Peninsular and Oriental Steam Navigation Company; Larne; On-site; GBP 35,000 - 45,000; Full time

Job summary

The Peninsular and Oriental Steam Navigation Company is seeking a Customer Operations Supervisor to oversee safe, efficient port and customer service operations from Larne to the Isle of Man. You will lead frontline teams, coordinate vessel turnarounds, manage resources, and ensure compliance with health and safety and company procedures.

The role requires strong leadership, clear communication, and the ability to maintain high standards in a fast-paced environment while engaging with internal

Qualifications

• Experience leading frontline teams in a port or operations environment.
• Excellent communication with colleagues, customers and stakeholders.
• Ability to make confident decisions and stay calm under pressure.

Responsibilities

• Supporting the Cluster Port Manager with port projects.
• Overseeing annual leave.
• Overseeing mid and end of year reviews.
• Coordinating sickness review meetings.
• Acting as Load controller for Isle of Man Sailings.
• Provide on the ground support for Isle of Man Operations.

Skills

Leadership

Communication

Decision-making under pressure

Team development

Organisational skills

Job description

The Customer Operations Supervisor is responsible for overseeing the safe, efficient, and professional delivery of daily port and customer service operations. The role leads frontline teams, coordinates vessel turnarounds, manages operational resources, and ensures excellent customer service standards are always maintained. The postholder will monitor performance, support staff development, manage operational disruptions, and ensure compliance with health and safety, security, and company procedures. Working closely with internal departments, ferry operators, contractors, and external stakeholders, the Customer Operations Supervisor plays a key role in delivering a safe, reliable, and customer-focused operation.

Key responsibilities and duties:

• Supporting the Cluster Port Manager with port projects
• Overseeing annual leave
• Overseeing mid and end of year reviews
• Coordinating sickness review meetings
• Acting as Load controller for Isle of Man Sailings
• Provide on the ground support for Isle of Man Operations

The ideal candidate will:

• Demonstrates strong leadership skills and leads by example, creating a positive and productive working environment.
• Possesses excellent communication and interpersonal skills, with the ability to engage effectively with colleagues, customers, and stakeholders.
• Can make confident decisions and remain calm under pressure in a fast-paced operational environment.
• Has the ability to motivate, develop, and manage team performance while addressing issues professionally and fairly.
• Is highly organised, proactive, and committed to maintaining safety, compliance, and high operational standards.

Desirable:

• Full UK Driving license
• Right to work in the UK
• Able to obtain security clearance

At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.

When we recruit, we want to you to bring your whole self to work, and we are working towards increasing diversity across all of our colleagues. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity. #pando