Lead Port Operations & Customer Service

The Peninsular and Oriental Steam Navigation Company; United Kingdom; On-site; GBP 32,000 - 46,000; Full time

Job summary

The Peninsular and Oriental Steam Navigation Company oversees safe, efficient port and customer service operations. This role leads frontline teams, coordinates vessel turnarounds, manages resources, and ensures excellent customer service standards are always maintained.

The Customer Operations Supervisor will monitor performance, support staff development, manage disruptions, and ensure compliance with health and safety, security, and company procedures, collaborating with ferry operators,

Qualifications

• Demonstrates strong leadership and leads by example to create a positive and productive environment.
• Excellent communication and interpersonal skills for effective engagement with colleagues, customers and stakeholders.
• Ability to make confident, calm decisions under pressure in a fast-paced operational setting.
• Motivate, develop and manage team performance while addressing issues professionally and fairly.
• Highly organised, proactive and committed to maintaining safety, compliance and high operational standards.

Responsibilities

• Support the Cluster Port Manager with port projects.
• Oversee annual leave for the team.
• Oversee mid and end of year reviews.
• Coordinate sickness review meetings.
• Act as Load controller for Isle of Man Sailings.
• Provide on the ground support for Isle of Man Operations.

Skills

Leadership

Communication

Decision-making

Team development

Safety awareness

Job description

The Peninsular and Oriental Steam Navigation Company oversees safe, efficient port and customer service operations. This role leads frontline teams, coordinates vessel turnarounds, manages resources, and ensures excellent customer service standards are always maintained.

The Customer Operations Supervisor will monitor performance, support staff development, manage disruptions, and ensure compliance with health and safety, security, and company procedures, collaborating with ferry operators,