Planning & Scheduling Coordinator

Talent Finder; Manchester; On-site; GBP 21,000 - 25,000; Full time

Job summary

A multi-award-winning service provider in Manchester is seeking a Planning & Scheduling Coordinator to enhance their team. This full-time role involves scheduling installations for customer fleets and requires excellent communication and organisational skills. No prior experience is necessary as full training will be provided. The position offers a competitive salary of up to £25,000, monthly performance-based bonuses, and comprehensive benefits including private medical insurance and 20 days of holiday.

Benefits

Above-market salary

Monthly bonus up to £250

20 days holiday + 8 bank holidays

Company pension

Private medical insurance

Casual dress code

On-site parking

Qualifications

• Enthusiastic and highly organised individual.
• Committed to delivering excellent customer service.
• Self-motivated and a team player.

Responsibilities

• Schedule and dispatch engineers to customer sites.
• Monitor engineer activity proactively.
• Handle customer and engineer communications.
• Process orders to ensure timely completion.
• Record all customer interactions in the CRM.

Skills

Organisational skills

Customer service

Attention to detail

Communication skills

IT literacy

Job description

Overview

Planning & Scheduling Coordinator | Old Trafford | Full Time, Office Based | Up to £25,000 per year

Our client, a multi-award-winning vehicle tracking and lone worker service provider based in Old Trafford, is looking for an Installation Planner/Scheduler to join their team. You’ll arrange installations for customer fleets by liaising directly with customers and engineers. Full training is provided, so no prior experience is necessary, though scheduling or planning experience is a bonus.

What’s in it for you?

Our client is looking to expand their team and is offering an exciting opportunity to join a close-knit, vibrant office environment. You’ll receive:

• Above-market salary of up to £25,000 per year (dependent on experience)
• Monthly bonus of up to £250 based on performance
• 20 days holiday + 8 bank holidays, with an additional day for each year of service (up to 25 days)
• Company pension
• Private medical insurance
• Casual dress code and on-site parking

Are you the right person for the job?

The ideal candidate is enthusiastic, highly organised, and committed to delivering excellent customer service. Previous experience in scheduling or planning is beneficial but not essential, as full training is provided. You will excel if you:

• Communicate clearly and confidently
• Have a professional and polite telephone manner
• Are self-motivated and a team player
• Have excellent attention to detail
• Are IT literate and willing to learn new systems

What will your role look like?

As a Planning & Scheduling Coordinator, you will:

• Schedule and dispatch engineers to customer sites efficiently and profitably
• Monitor engineer activity proactively
• Handle customer, engineer, and internal communications via phone, email, and support tickets within agreed SLAs
• Process orders to ensure the timely completion of all work
• Close job tickets once work is completed satisfactorily
• Record all customer interactions in the company’s CRM

What’s next?

It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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