Planned Works Administrator

Regen Solutions; Kingston upon Thames; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic social housing provider in Kingston upon Thames is looking for a Planned Works Administrator to provide comprehensive administrative support. This role requires coordinating planned maintenance projects while ensuring data accuracy and compliance with regulations. The ideal candidate will have strong administrative experience and excellent IT skills. Key responsibilities include scheduling works, managing resident communications, and maintaining essential records. Enjoy benefits like 25 days of leave, life assurance, and professional development opportunities.

Benefits

25 days annual leave plus bank holidays

Development and progression opportunities

Salary sacrifice schemes (holiday purchase, EV, pension)

Life assurance and private medical insurance

Wellbeing resources and employee discounts

Enhanced family leave and occupational sick pay

Qualifications

• Proven administrative experience in a fast-paced environment.
• Strong IT skills in Microsoft Office and housing management systems.
• Highly organised with exceptional attention to detail.

Responsibilities

• Coordinate and schedule planned works across various projects.
• Liaise with residents to manage queries and access for surveys.
• Update and maintain records on housing management systems.
• Track work orders, invoices, and compliance certificates.
• Process purchase orders in line with financial procedures.

Skills

Proven administrative experience

Strong IT skills (Microsoft Office and housing systems)

Excellent attention to detail

Strong written and verbal communication skills

Tools

Northgate

Keystone

Job description

Planned Works Administrator

Location: Kingston upon Thames
Contract: Permanent

Role Overview

Provide comprehensive administrative support to the Planned Works team, ensuring the efficient coordination and delivery of planned maintenance and improvement works across the social housing portfolio.

Key Responsibilities

• Coordinate and schedule planned works (kitchens, bathrooms, roofing, windows, cyclical decorations)
• Liaise with residents to arrange access, surveys, and appointments; manage queries and complaints
• Update and maintain records on housing and asset management systems (e.g. Northgate, Keystone)
• Track work orders, invoices, compliance certificates, and project progress
• Support project managers and surveyors with reports, correspondence, and spreadsheets
• Process purchase orders and invoices in line with financial procedures
• Ensure data accuracy to meet KPIs, compliance, and audit requirements
• Maintain Health & Safety documentation including RAMS
• Communicate with contractors, suppliers, and internal teams
• Support resident satisfaction surveys and collate feedback

About You

• Proven administrative experience in a fast-paced environment
• Strong IT skills (Microsoft Office and property/housing systems)
• Highly organised with excellent attention to detail
• Strong written and verbal communication skills

Desirable

• Experience within social housing, local authority, or construction environments
• Knowledge of planned maintenance, asset management, or compliance
• Understanding of social housing regulations and resident engagement

Benefits

• 25 days annual leave plus bank holidays
• Development and progression opportunities
• Salary sacrifice schemes (holiday purchase, EV, pension)
• Life assurance and private medical insurance
• Wellbeing resources and employee discounts
• Enhanced family leave and occupational sick pay