Pickup Service Delivery Agent - Customer Experience Pro

DPD Group UK; Stoke-on-Trent; On-site; GBP 25,000; Full time

Job summary

A leading delivery company in Stoke-on-Trent is seeking a Customer Service Advisor to join their dedicated team. In this role, you will ensure customer satisfaction by resolving queries and issues while maintaining high service levels. The ideal candidate will possess excellent communication and problem-solving skills. You'll benefit from a supportive environment with opportunities for career development, as well as a comprehensive benefits package that recognizes your contributions.

Benefits

Holiday trading

Enhanced maternity and paternity package

Free life assurance

Free onsite car parking

Health kiosks

Discounted shopping

Milestone Days off

Free eye tests and support with glasses

Qualifications

• Demonstrable administrative and customer service experience in a busy environment.
• Ability to remain calm under pressure and to exceed customer expectations.
• Strong initiative and a professional demeanor at all times.

Responsibilities

• Ensure thorough investigations to resolve issues or complaints.
• Make and take calls to the Pickup Shop network and DPD Depots.
• Maintain high levels of service and responsiveness.

Skills

Clear and confident communication skills

Excellent relationship-building skills

High levels of self-motivation

Problem resolution skills

MS Office proficiency

Job description

A leading delivery company in Stoke-on-Trent is seeking a Customer Service Advisor to join their dedicated team. In this role, you will ensure customer satisfaction by resolving queries and issues while maintaining high service levels. The ideal candidate will possess excellent communication and problem-solving skills. You'll benefit from a supportive environment with opportunities for career development, as well as a comprehensive benefits package that recognizes your contributions.