Photocopier Field Service Engineer

N F Resourcing; Reading; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading printing solutions provider in Reading is seeking a Photocopier Field Service Engineer to support high-end print and copier devices across multiple client sites. The role involves attending service calls, performing maintenance, and ensuring optimal performance and customer satisfaction. Candidates should possess hands-on experience, strong fault diagnosis skills, and excellent customer-facing communication. The position offers a competitive salary, holiday entitlement, and opportunities for professional development.

Benefits

Up to £36,000 salary

23 days holiday

Company pension

Supportive team and career development

Qualifications

• Extensive hands‑on experience in a field-based environment.
• Methodical approach to troubleshooting.
• Ability to manage client expectations and service quality.

Responsibilities

• Attend service calls to diagnose and repair faults on MFDs.
• Perform maintenance through cleaning, adjustments, and replacements.
• Carry out routine preventative servicing.

Skills

Supporting MFDs and photocopiers

Fault diagnosis and resolution

Customer-facing communication

Commercial awareness

Proactive mindset

Job description

Photocopier Field Service Engineer

Location

Reading / Oxford and surrounds

We're recruiting for a customer-facing FSE to support high-end print and copier devices across multiple client sites around the Home Counties region. This is a fantastic opportunity to join a respected service team, delivering expert maintenance, fault diagnosis, and installations in a dynamic, fast-paced environment.

Key Responsibilities

• Attend service calls to diagnose and repair faults on MFDs
• Perform effective maintenance through cleaning, adjustments, and part replacements
• Carry out routine preventative servicing
• Escalate complex issues promptly and collaborate with technical colleagues when needed
• Install new equipment and ensure optimal performance and customer satisfaction

Candidate Skills

We're looking for a confident and capable professional who brings both technical expertise and leadership qualities to the role. The ideal candidate will demonstrate:

• Extensive hands‑on experience supporting MFDs, photocopiers, and managed print solutions in field-based environments
• Advanced fault diagnosis and resolution skills, with a methodical approach to troubleshooting and a commitment to first‑time fix success
• Strong customer‑facing communication, able to build trust, manage expectations, and deliver a consistently high standard of service
• Commercial awareness, understanding the impact of service delivery on client satisfaction and contract performance
• Proactive mindset, always looking for ways to improve processes, reduce downtime, and enhance the customer experience

What's On Offer

• Up to £36,000 salary
• 23 days holiday
• Company pension
• Supportive team and career development

To apply in confidence please apply submitting your cv for consideration