Pharmacy Support Worker Higher Level - Dispensary | Mersey Care NHS Foundation Trust

Mersey Care NHS Foundation Trust; Sefton; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a Dispensary Pharmacy Support Worker to join their Medicines Management Service. The role involves dispensing prescriptions and managing the supply of medications within a hospital pharmacy environment. Candidates should possess an NVQ2 qualification in pharmacy services and demonstrate excellent communication and interpersonal skills. Opportunities for professional development and training will be provided.

Benefits

Professional development opportunities

Supportive team environment

Flexible working requests considered

Qualifications

• Ability to work within a large team.
• Commitment to patient safety focused care.
• Experience in pharmacy services or related field.

Responsibilities

• Dispense various types of prescriptions, including controlled drugs.
• Order and supply stock and named-patient dispensed medicines.
• Follow up outstanding orders daily as per procedures.
• Support the supply of clozapine to service users.

Skills

Excellent communication skills

Flexibility

Teamwork

Education

NVQ2 qualification in pharmacy services

Job description

Overview

NVQ2 qualification in pharmacy services is required

This is an exciting opportunity to be part of the Medicines Management Service in Mersey Care NHS Foundation Trust. The organisation has recently invested significantly in the team’s expansion to reconfigure the way we deliver our service. We would like you to join our team and be part of delivering the next stage of our exciting journey.

Dispensary Pharmacy Support Worker roles are based within our purpose-built pharmacy department at Maghull Health Park and supporting our in-house Pharmacy at Hollins Park Hospital in Warrington.

We are looking for enthusiastic, flexible, and motivated individuals to join our team and welcome applications from experienced dispensers from any sector who have an interest in developing their professional career within a hospital pharmacy setting. There will be opportunity to develop your skills and experience, and we will provide full training and a well-structured support system, including robust individual and group supervision, personal development planning and access to professional development opportunities.

You will be part of an expanding team of highly professional and dedicated staff whose aim is to provide an excellent, patient focused service.

This role would suit someone who is committed to providing high quality patient safety focused care utilising excellent communication and interpersonal skills to work within a large team.

Responsibilities

1. To dispense various types of prescriptions including controlled drugs and clozapine and involves using our new automated robotic dispensing systems including a blister pack robot to dispense medicines. Other duties include responding to dispensary supply queries, preparing for medicines deliveries.
2. To work in accordance with trust policies, procedures & standard operating procedures as appropriate.
3. To accurately and efficiently order & supply stock and named-patient dispensed medicines, including supply of compliance aids and patient information leaflets.
4. To follow up any outstanding orders for wards, clinics and service users on a daily basis in line with standard operation procedures.
5. To follow up any outstanding items on supplier orders on a daily basis and escalate appropriately.
6. To be involved in the supply of clozapine to service users. This will include: a) Dispensing of clozapine (including utilising compliance aids) in accordance with standard operating procedures. b) Liaising with patients, the clozapine monitoring service, and clinical team regarding the appropriate supply of clozapine. c) Receiving of clozapine blood results. d) Issue of medication to clients at clozapine clinic. e) Organising the request and receipt of up-to-date clozapine prescriptions.

Qualifications

NVQ2 qualification in pharmacy services is required

For full information regarding responsibilities, required qualifications and experience please refer to the job description and person specification.

Additional information

The post-holder will be obliged to participate in our seven- day medicines supply service in line with the hours of operation

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Whalley, Hollins Park and Rathbone site, Non-Secure Services located in Broadoak, Clock View, Hartley Hospital, Knowsley and Peasley, Hollins Park, Windsor House, Fern ward, Heys Court, Brain Injury Rehabilitation, Hope Centre and Longmoor intermediate care reablement unit.

Flexible working requests will be considered for all roles.

Detailed job description and main responsibilities

1. To work in accordance with trust policies, procedures & standard operating procedures as appropriate.
2. To accurately and efficiently order & supply stock and named-patient dispensed medicines, including supply of compliance aids and patient information leaflets.
3. To follow up any outstanding orders for wards, clinics and service users on a daily basis in line with standard operation procedures.
4. To follow up any outstanding items on supplier orders on a daily basis and escalate appropriately.
5. To be involved in the supply of clozapine to service users. This will include: a) Dispensing of clozapine (including utilising compliance aids) in accordance with standard operating procedures. b) Liaising with patients, the clozapine monitoring service, and clinical team regarding the appropriate supply of clozapine. c) Receiving of clozapine blood results. d) Issue of medication to clients at clozapine clinic. e) Organising the request and receipt of up-to-date clozapine prescriptions.

This advert closes on Sunday 5 Oct 2025