Pet Store Manager: Hands-On Leader | Up to £40k OTE

Jollyes The Pet People; Chesterfield; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Private healthcare

Pension scheme

Staff discounts

Learning & development

Flexible time off

Job summary

Jollyes Pets in Chesterfield is seeking a hands-on Retail Store Manager. You’ll lead from the shop floor, coaching your team through live customer interactions, and delivering excellent pet care, service and sales performance.

The role is full time and permanent (40 hours/week, 5 days out of 7). You’ll drive turnover, manage costs, and report to the Regional Manager while building a high-performing team and memorable customer experiences.

Qualifications

• Proven experience leading a retail store team.
• Strong ability to coach staff through live customer interactions.
• Experience managing KPIs around people, standards, service, and financials.
• Comfort with upselling and coaching on add-on sales.

Responsibilities

• Lead by example on the shop floor and maintain high store standards.
• Drive turnover and gross margin while controlling costs.
• Recruit, train and develop the team and promote Jollyes as an employer of choice.
• Deliver exceptional customer service and a great shopping experience.
• Ensure pet care quality and promote responsible pet ownership.

Skills

People leadership

Retail store management

Upselling coaching

P&L management

Decision making

Customer service

Own transport

Job description

Jollyes Pets in Chesterfield is seeking a hands-on Retail Store Manager. You’ll lead from the shop floor, coaching your team through live customer interactions, and delivering excellent pet care, service and sales performance.

The role is full time and permanent (40 hours/week, 5 days out of 7). You’ll drive turnover, manage costs, and report to the Regional Manager while building a high-performing team and memorable customer experiences.