Hands-On Store Manager – Pets & Customer Experience

Jollyes Pets; Chippenham; On-site; GBP 34,000 - 39,000; Full time

Benefits offered by this job

Private Healthcare

Enhanced Pension Scheme

Discounts & Staff Benefits

Health & Wellbeing Support

Cycle2Work

Learning & Development

Job summary

Jollyes Pets in Chippenham is seeking a hands-on Store Manager to lead daily store operations, coach the team, and drive exceptional customer service. You’ll manage KPIs, control costs and maximise turnover while maintaining high standards of pet care and safety.

This full-time role requires a proactive leader who enjoys working on the shop floor, with occasional weekend coverage as part of a busy retail environment. Join a renowned pet retailer recognized for its people-first culture.

Qualifications

• Experience in retail store management with a hands-on approach.
• Ability to coach and develop a team on the shop floor.
• Strong focus on customer service, KPIs and cost control.

Responsibilities

• Lead by example on the shop floor and foster a positive store culture.
• Manage KPIs around people, standards, customer service, and financials.
• Drive sales through coaching, upselling and service quality.
• Ensure pet care standards and safety compliance.
• Recruit, train and develop team members; communicate key updates.

Skills

Retail leadership

Retail store management

Coaching & mentoring

Communication

Decision making

P&L awareness

Mobility/Driving

Customer service excellence

Team motivation

Education

No specific degree required

Tools

None

Job description

Jollyes Pets in Chippenham is seeking a hands-on Store Manager to lead daily store operations, coach the team, and drive exceptional customer service. You’ll manage KPIs, control costs and maximise turnover while maintaining high standards of pet care and safety.

This full-time role requires a proactive leader who enjoys working on the shop floor, with occasional weekend coverage as part of a busy retail environment. Join a renowned pet retailer recognized for its people-first culture.