Hands-On Store Manager — Lead Pet Care & Team

Jollyes Pets; Poole; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Private Healthcare

Enhanced pension

Financial wellbeing

Retail Trust

Staff discounts

Health & wellbeing

Extra time off

Family leave

Recognition & rewards

Cycle2Work

Learning & development

Job summary

Jollyes Pets in Poole is seeking a Store Manager to lead a busy retail team. You will manage day-to-day store operations, drive sales, motivate staff, and ensure exceptional customer service while maintaining high pet care standards.

The role is hands-on, includes some evenings/weekends, and offers a strong benefits package. The position requires previous retail management experience, a passion for pets, and the ability to coach staff to deliver excellent customer experiences while achieving

Qualifications

• Previous retail store management experience is required.
• Hands-on leadership with coaching and team development.
• Strong focus on customer service and store standards.

Responsibilities

• Lead by example and create a positive team culture.
• Run a successful store, manage KPIs, and control costs.
• Coach staff to upsell and improve the customer experience.
• Deliver high standards of pet care and service.
• Recruit and develop the team; communicate objectives clearly.
• Stay hands-on on floor duties and deliveries as needed.

Skills

Passion for pets

Retail store management

Upselling & add-ons

P&L awareness

Team development

Customer service excellence

Hands-on leadership

Job description

Jollyes Pets in Poole is seeking a Store Manager to lead a busy retail team. You will manage day-to-day store operations, drive sales, motivate staff, and ensure exceptional customer service while maintaining high pet care standards.

The role is hands-on, includes some evenings/weekends, and offers a strong benefits package. The position requires previous retail management experience, a passion for pets, and the ability to coach staff to deliver excellent customer experiences while achieving