Pet Store Manager: Hands-On Leader & Growth

Jollyes - The Pet People; Harlow; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Private Healthcare

Enhanced pension scheme

Retail Trust Membership

Colleague Discounts

Health & Wellbeing Support

Extra Time Off

Enhanced Family Leave

Recognition & Rewards

Learning & Development

Discounts on products

Job summary

Jollyes - The Pet People in Harlow is seeking an energetic Store Manager to lead daily operations, coach a team and deliver a memorable shopping experience for pets and their owners.

You will manage KPIs, stock levels, and customer service, while driving sales and gross margin. The role requires a hands-on leader who stays engaged on the shop floor and supports deliveries and in-store initiatives.

Qualifications

• Previous retail store management experience.
• Hands-on leadership on the shop floor.
• Coaching and developing a team to deliver great customer service.
• Ability to manage KPIs, standards, and costs to maximise gross margin.
• Experience in upselling and increasing basket value.

Responsibilities

• Lead by example and create a positive store culture for customers and colleagues.
• Own the day‑to‑day running of the store including deliveries and stock checks.
• Coach, motivate, train and develop the team to exceed targets.
• Deliver excellent customer service and maintain high standards of pet care and compliance.

Skills

Store management

People leadership

Customer service

P&L management

Upselling

Tools

POS systems

Job description

Jollyes - The Pet People in Harlow is seeking an energetic Store Manager to lead daily operations, coach a team and deliver a memorable shopping experience for pets and their owners.

You will manage KPIs, stock levels, and customer service, while driving sales and gross margin. The role requires a hands-on leader who stays engaged on the shop floor and supports deliveries and in-store initiatives.