Pet Store Deputy Manager – Hands-On Leader

Jollyes The Pet People; Southend-on-Sea; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Annual bonus up to £2k

Financial wellbeing package

Retail Trust membership

Colleague discounts

Health & wellbeing support

Extra time off

Enhanced family leave

Recognition & rewards

Cycle2Work

Learning & development

Job summary

Jollyes Pets in Southend is seeking a Deputy Store Manager to lead on the shop floor, support the Store Manager and coach the team through live customer interactions. You’ll help deliveries, drive turnover and maintain high standards of pet care.

You’ll promote a positive culture, deliver great service, and participate in recruitment and development of staff. The role is full-time with 40 hours per week, including evenings and weekends.

Qualifications

• Previous retail supervisory or management experience.
• Hands-on leadership and on-floor coaching.
• Ability to upsell and drive add-on sales.
• Clear communicator capable of motivating a team.
• Track record of strong business performance and KPIs.
• Interest in P&L management.
• Own transport and UK driving licence (occasional travel).
• Full time, permanent role: 40 hours/week, 5 days out of 7 including evenings/weekends.

Responsibilities

• Support Store Manager and coach team on the shop floor.
• Help manage KPIs around people, standards, service and finances.
• Promote a strong in-store sales culture with value-adding conversations.
• Ensure highest pet care standards and welfare.
• Deliver exceptional customer service with product knowledge.
• Participate in recruitment and development of the team.
• Communicate key business updates and objectives.
• Be hands-on on floor, help deliveries and stock.
• Occasional regional store visits may be required.

Skills

Retail supervisory

Hands-on leadership

Upselling on floor

Team motivation

KPI delivery

P&L awareness

UK driving licence

Job description

Jollyes Pets in Southend is seeking a Deputy Store Manager to lead on the shop floor, support the Store Manager and coach the team through live customer interactions. You’ll help deliveries, drive turnover and maintain high standards of pet care.

You’ll promote a positive culture, deliver great service, and participate in recruitment and development of staff. The role is full-time with 40 hours per week, including evenings and weekends.