Store Manager

Jollyes Pets; Collingtree; Vor Ort; GBP 35.000 - 40.000; Vollzeit

Benefits dieser Stelle

Private healthcare

Pension scheme

Annual bonus potential

Staff discounts

Wellbeing support

Extra time off

Learning & development

Zusammenfassung

Jollyes Pets is seeking a Store Manager for its Harlow store. You will lead a team to deliver exceptional customer service, manage operations, drive turnover and gross margin, and maintain store standards.

Reporting to the Regional Manager, you’ll coach staff, monitor KPIs, and ensure legal compliance while delivering a best-in-class pet retail experience. The role emphasizes hands-on leadership, on-floor customer engagement, and weekends as part of retail scheduling.

Qualifikationen

• Proven store management experience in a retail environment.
• Strong customer-focused mindset and leadership ability.
• Ability to coach and develop a high-performing team.
• Commercial awareness with track record of achieving KPIs.

Aufgaben

• Lead and manage daily store operations to achieve KPIs (sales, margin, people, standards).
• Coach, motivate and develop the team; communicate objectives and performance expectations.
• Deliver exceptional customer service and product knowledge across the team.
• Implement effective stock, loss prevention and merchandising practices.
• Represent Jollyes Pets, promote a positive culture and strong store standards.

Kenntnisse

Store leadership

Retail operations

Customer service

Upselling & add-on sales

Jobbeschreibung

Retail Store Manager - Jollyes Pets - Harlow

Salary £35,000 - £40,000 p.a. + bonus potential of up to £5k p.a.

The Benefits:

• Competitive salary of £35,000 - £40,000 p.a., plus annual bonus potential of up to £5k p.a. (subject to reaching pre-agreed measures).
• Private Healthcare for you and your family (Axa Health insurance) as well as critical illness and life insurance benefits *
• Enhanced company pension scheme - Legal & General scheme (EE 5%, ER 7.5%). *
• Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts.
• Retail Trust Membership: Counselling, wellbeing, and financial support.
• Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
• Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support.
• Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options.
• Enhanced Family Leave: Maternity and paternity packages above statutory levels.
• Recognition & Rewards: Top Dog Award with extra day off and perks.
• Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership.
• Learning & Development: Ongoing training for career growth.
• ( * on completion of 3m probation period)

The Role - Store Manager:

You’ll lead by example , creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.

Full responsibility for running a successful store - managing KPIs around people, store standards, customer service, and financial performance, maximising turnover and gross margin while controlling costs. Reporting to the Regional Manager, sharing best practice with your peers and learning from others' successes in your regional team.

Building a strong sales culture in-store: coaching your team to spot every opportunity to add value for the customer - confidently suggesting complementary products, seasonal offers, or additional services that genuinely improve the experience for pets and their owners. This isn't about hard-selling - it's about training your team to have great conversations that naturally lead to a bigger basket and a better-served customer.

Ensuring you and your team deliver the highest standards of pet care , with pet welfare always the top priority, and promoting responsible pet ownership.

Delivering exceptional customer service and a great shopping experience , with strong pet* and product* knowledge across the team. (*Training given)

Recruiting, motivating, training and developing your team , reviewing and managing performance, and helping to promote Jollyes as an employer of choice locally.

Clear communication of key business updates and individual/team objectives.

Genuinely hands-on, not office-based. You'll be out front with your team and customers - helping with deliveries, walking the floor, and driving performance through what you see and do in-store, not from behind a screen.

Physically active by nature. Our products can be heavy and retail keeps you on your feet most of the day - if the idea of a desk job doesn't appeal, this could be exactly what you're looking for.

If you'd need any reasonable adjustments to succeed in this role, just let us know in your application.

The Skills:

To be successful in this role, joining as a Store Manager you'll need the following skills and experience: A genuine passion for pets and people - delighting customers with an unrivalled shopping experience. Expect to meet customers with paws, claws or feathers, so comfort around animals is a must. Previous retail store management experience , with a hands-on approach to running the business day-to-day and planning for short, medium and long-term success. Commercially confident on the shop floor - comfortable modelling and coaching upselling and add-on sales conversations with customers, not just reviewing sales figures after the fact. A sound decision-maker who communicates objectives clearly and builds high-performing, engaged teams, with succession plans in place for future leaders. A proven track record of developing business performance and exceeding KPIs, while maintaining high store standards, health & safety, and legal compliance. Commercially aware, able to manage