Pet Health Advisor - Edinburgh

Pets at Home; City of Edinburgh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A veterinary clinic in Edinburgh seeks a Pet Health Advisor to enhance client experience. Responsibilities include client interaction, digital communication handling, and support for clinical tasks. The role requires previous client-facing experience, a professional appearance, and the ability to manage a busy environment. Benefits include a pension scheme and discounts at various services. If you are a people person who loves pets and is seeking a rewarding role, we encourage you to apply!

Benefits

Pension scheme

20% discount at The Vet Group

CPD opportunities

Access to wider discounts

Qualifications

• Experience in client‑facing roles is essential.
• Must have a professional appearance.
• Confidence with computers, emails, and digital communications required.

Responsibilities

• Welcome clients and pets and ensure a warm environment.
• Handle calls and digital communications, troubleshooting client queries.
• Support admin tasks and clinical teamwork.

Skills

Experience in client‑facing roles

Professional appearance

Confidence with computers

Job description

Pet Health Advisor - Edinburgh

Vets4Pets Fort Kinnaird are hiring!

Role

Pet Health Advisor (PHA) - a fresh, modern way of managing the client journey in our clinic.

Location

Vets4Pets Fort Kinnaird, Edinburgh

If you love people, adore pets, and get a quiet thrill from making a busy day run brilliantly... this one's for you.

The essentials

Hours

35 hours per week, including evenings and weekends.

• 3 full days per week 8:30am-7pm (days vary on the rota)
• 1 in 3 weekends (shorter hours)
• Saturday 9-6
• Sunday 10-4
• Flexibility, rota changes and absence cover are part of the role.
• Overtime: expected

Pay

Starting salary 12.21 / hr , with increases after training and with performance.

You’ll need

• Experience in client‑facing roles (essential)
• A professional appearance
• Confidence with computers, emails, software and digital comms

Why this role exists

Our PHA role is designed to create a gold‑standard client experience in a fast‑paced clinical environment. You are the calm, capable, friendly link between the pet owner and the clinical team, helping clients feel informed, supported and genuinely cared for.

Who you are (on your best day— and your busy day)

• Stays calm, composed and kind when emotions are high
• Is warm, confident and professional face‑to‑face
• Has an excellent telephone manner
• Enjoys problem‑solving and finds satisfaction in getting things right
• Likes improving how a service works—not just doing the same thing forever
• Can move quickly between priorities without losing quality

You care deeply about the client experience, but you also understand that great care needs great systems behind it.

What a typical day looks like

Your day will be varied, lively and purposeful.

Front‑of‑clinic client care

You will:

• Welcome clients and pets
• Answer questions clearly and confidently
• Register new clients
• Support existing clients with everything they need
• Bring a smart, positive, reassuring presence to the front of house

Telephony & digital client support

You will:

• Handle calls and digital communications
• Troubleshoot client queries
• Liaise closely with the clinical team
• Keep things organised, efficient and well‑documented

You’ll also support:

• Admin tasks
• Team projects
• Process development
• Day‑to‑day clinic teamwork

Full training and ongoing support are provided on the job.

This role would suit

• Someone from the veterinary sector who wants to build a career on the client‑care side
• Someone from a fast‑paced customer environment (health, hospitality, retail, service) who wants something more meaningful and progressive
• A people‑person who also loves animals and enjoys building trust during difficult moments

What you get in return

You’ll join a supportive, friendly team where your role genuinely matters.

Benefits include

• Pension scheme
• 20% discount at The Vet Group, Pets at Home and the Groom Room
• Access to wider discounts and cashback offers
• CPD opportunities through the Vets4Pets Learning Academy for those who progress strongly through onboarding
• Additional surgery‑based benefits (shared on application)

Does this sound like you?

Get in touch today!

Send your application to:

• Your CV
• A short covering letter telling us why you’d be great for this role

Email your application to: [e-mail]

Vets4Pets is an equal opportunities employer.

We look forward to hearing from you.

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.