Pet Clinic Front Desk & Client Care Advocate

Linnaeus; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent veterinary company in Glasgow is seeking a Client Care Advisor to provide excellent customer service in a busy environment. The ideal candidate should be friendly, confident with a phone, and proactive. Responsibilities include welcoming customers, booking appointments, managing queries, and performing administrative duties. A passion for animal care and flexible support within various veterinary practices are desired. This full-time position offers a competitive benefits package, including generous holiday, career progression, and wellness programs.

Benefits

5 weeks holiday plus bank holidays

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Employer contribution pension scheme

Wellness program

Qualifications

• Experience in reception or client care roles is preferred.
• Ability to handle cash and operate a till.
• Confident communication skills, especially over the phone.

Responsibilities

• Welcome and register new customers.
• Booking appointments for customers.
• Handle telephone inquiries and customer queries.
• Manage customer expectations regarding wait times.
• Perform administrative duties.
• Process payments and promote services.

Skills

Confident using the telephone

Reception or Client Care experience

Cash handling and till operation

IT skills (Word, Excel, Outlook)

Job description

A prominent veterinary company in Glasgow is seeking a Client Care Advisor to provide excellent customer service in a busy environment. The ideal candidate should be friendly, confident with a phone, and proactive. Responsibilities include welcoming customers, booking appointments, managing queries, and performing administrative duties. A passion for animal care and flexible support within various veterinary practices are desired. This full-time position offers a competitive benefits package, including generous holiday, career progression, and wellness programs.