Pet Claims & Care Specialist

hireful; Harrogate; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading insurance company in the UK is seeking a Pet Claims & Customer Care Advisor to provide compassionate service to pet owners during claims and policy assistance. The role involves handling difficult calls, managing complaints, and working closely with veterinary practices to streamline the claims process. Strong customer service skills and a passion for pets are essential, with a competitive package and hybrid flexibility offered.

Benefits

Competitive package and benefits

Supportive team and training

Purpose-led work

Hybrid flexibility

Qualifications

• Experience in customer service, preferably in claims or insurance.
• Ability to communicate confidently and calmly in both phone and written formats.
• Strong judgment and fairness in handling customer concerns.

Responsibilities

• Assist customers with pet insurance claims and provide compassionate support.
• Handle complaints effectively while maintaining regulatory compliance.
• Identify and flag potential fraudulent claims for further review.

Skills

Customer service experience

Calm communication

Attention to detail

Resilience

Passion for pets and people

Job description

A leading insurance company in the UK is seeking a Pet Claims & Customer Care Advisor to provide compassionate service to pet owners during claims and policy assistance. The role involves handling difficult calls, managing complaints, and working closely with veterinary practices to streamline the claims process. Strong customer service skills and a passion for pets are essential, with a competitive package and hybrid flexibility offered.