Pet Care Concierge & Client Advocate

Vets for Pets; Kendal; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

20% discount at Vet Group

Pets at Home discount

Groom Room discount

In-house career development

Pension and holiday allowance

Job summary

Vets for Pets Kendal Practice is seeking a friendly Client Care Advisor to provide exceptional service to clients and their pets. You will greet clients, manage bookings and payments, and act as the liaison between clients and the clinical team.

The role emphasizes calm, proactive service with a focus on client satisfaction. The position is part-time (30 hours per week) with the rota discussed at interview and salary in line with national minimum wage.

Qualifications

• Experience in a client-facing role is preferred.
• Strong communication and interpersonal skills.
• Proficient with basic computer systems and online booking.

Responsibilities

• Greet clients and their pets, offering guidance and support.
• Coordinate bookings and payments with confidence.
• Provide excellent service to ensure client satisfaction.
• Act as the link between clients and the clinical team.
• Support day-to-day practice operations using the online booking system.

Skills

Customer service

Communication

Team player

Computer literacy

Job description

Vets for Pets Kendal Practice is seeking a friendly Client Care Advisor to provide exceptional service to clients and their pets. You will greet clients, manage bookings and payments, and act as the liaison between clients and the clinical team.

The role emphasizes calm, proactive service with a focus on client satisfaction. The position is part-time (30 hours per week) with the rota discussed at interview and salary in line with national minimum wage.