Client Care Advisor

Vets for Pets; Kendal; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

20% discount at Vet Group

Pets at Home discount

Groom Room discount

In-house career development

Pension and holiday allowance

Job summary

Vets for Pets Kendal Practice is seeking a friendly Client Care Advisor to provide exceptional service to clients and their pets. You will greet clients, manage bookings and payments, and act as the liaison between clients and the clinical team.

The role emphasizes calm, proactive service with a focus on client satisfaction. The position is part-time (30 hours per week) with the rota discussed at interview and salary in line with national minimum wage.

Qualifications

• Experience in a client-facing role is preferred.
• Strong communication and interpersonal skills.
• Proficient with basic computer systems and online booking.

Responsibilities

• Greet clients and their pets, offering guidance and support.
• Coordinate bookings and payments with confidence.
• Provide excellent service to ensure client satisfaction.
• Act as the link between clients and the clinical team.
• Support day-to-day practice operations using the online booking system.

Skills

Customer service

Communication

Team player

Computer literacy

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Kendal Practice with this Client Care Advisor position that has become available!
What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a Part-Time Position working 30 hours per week (Rota to be discussed at interview stage) with salary in line with national minimum wage. The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
Benefits: In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.
Location: LA9 6DU
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you