Pet Care Client Concierge — Part-Time Front Desk

Companion Care; East Midlands; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Pension scheme

Staff discounts across Pets at Home

Discounts and cashback offers

Job summary

Companion Care, part of the Pets at Home Group, is seeking an enthusiastic Client Care Advisor to join our busy practice in DE21 4SY. You will greet clients and their pets, provide guidance, manage bookings, and support the clinical team.

This role is part-time across three days per week with weekend shifts on a 1-in-5 rota; we offer a friendly environment, 28 days annual leave and employee discounts across Pets at Home stores.

Qualifications

• Previous client care / reception experience is required for this role.
• Friendly and welcoming face for clients and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

Responsibilities

• Provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Build strong relationships with clients, their pets and the practice team.
• Ensure client satisfaction during a client’s visit and encourage return visits.
• Greet clients and offer support, guidance and expertise, handling payments and bookings confidently.
• Coordinate the smooth running of day-to-day routines using our online booking system; computer literacy is a must.

Skills

Client care

Reception experience

Customer service

Pet lover

Job description

Companion Care, part of the Pets at Home Group, is seeking an enthusiastic Client Care Advisor to join our busy practice in DE21 4SY. You will greet clients and their pets, provide guidance, manage bookings, and support the clinical team.

This role is part-time across three days per week with weekend shifts on a 1-in-5 rota; we offer a friendly environment, 28 days annual leave and employee discounts across Pets at Home stores.