Pet Care Client Experience Specialist

Vets for Pets; Falkirk; In loco; GBP 19.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

20% discount at the Vet Group

Discounts and cashbacks

In-house career development

Pension

Holiday allowance

Descrizione del lavoro

Vets for Pets Falkirk is seeking a friendly Client Services Assistant to greet clients and their pets, support the team, and manage payments and bookings. You will coordinate day-to-day practice routines using our online booking system and work closely with a team of 6 CCAs and a Client Service Manager to deliver exceptional service.

You should be calm, welcoming, and proactive, with a passion for pets and a proactive approach to customer care. This full-time role includes every fourth weekend.

Competenze

• Providing exceptional client service to clients and their pets.
• Able to greet clients and explain services with confidence.
• Comfort with handling payments and bookings confidently.
• Good computer literacy to use the online booking system.

Mansioni

• Greet clients and their pets at the practice.
• Provide guidance and support to clients about services.
• Manage payments and future bookings confidently.
• Coordinate day-to-day routines using the online booking system.
• Work with a team of 6 CCAs and a Client Service Manager to ensure smooth operations.

Conoscenze

Client service

Computer literacy

Teamwork

Payments handling

Online booking system

Strumenti

Online booking system

Descrizione del lavoro

Vets for Pets Falkirk is seeking a friendly Client Services Assistant to greet clients and their pets, support the team, and manage payments and bookings. You will coordinate day-to-day practice routines using our online booking system and work closely with a team of 6 CCAs and a Client Service Manager to deliver exceptional service.

You should be calm, welcoming, and proactive, with a passion for pets and a proactive approach to customer care. This full-time role includes every fourth weekend.