Pet Care & Client Services Specialist

Hello Vet; Greater London; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Equity

Wellbeing support

Free snacks

Private medical insurance

Free pet care

Job summary

Hello Vet is seeking experienced Client Care Associates to welcome clients and pets, book appointments, manage clinical histories, and handle administrative tasks across our clinics. You will work with the veterinary team to keep clients informed and supported, both in person and digitally.

You will need to be calm, communicative, and able to restrain animals when needed, contributing to a modern, collaborative clinic culture and a growth‑oriented organisation.

Qualifications

• Applicants need to be experienced in carefully handling and restraining animals for clinical examinations.

Responsibilities

• Greet clients and pets at front of house, book appointments, handle queries and administrative tasks.
• Maintain clinical histories and ensure information is accurately updated in the digital care system.
• Collaborate with the veterinary team to keep clients informed and supported throughout the care journey.

Skills

Animal handling

Communication

Calm under pressure

Problem solving

Job description

Hello Vet is seeking experienced Client Care Associates to welcome clients and pets, book appointments, manage clinical histories, and handle administrative tasks across our clinics. You will work with the veterinary team to keep clients informed and supported, both in person and digitally.

You will need to be calm, communicative, and able to restrain animals when needed, contributing to a modern, collaborative clinic culture and a growth‑oriented organisation.