Client Care Advisor

Vets for Pets; Falkirk; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

20% discount at the Vet Group

Discounts and cashbacks

In-house career development

Pension

Holiday allowance

Job summary

Vets for Pets Falkirk is seeking a friendly Client Services Assistant to greet clients and their pets, support the team, and manage payments and bookings. You will coordinate day-to-day practice routines using our online booking system and work closely with a team of 6 CCAs and a Client Service Manager to deliver exceptional service.

You should be calm, welcoming, and proactive, with a passion for pets and a proactive approach to customer care. This full-time role includes every fourth weekend.

Qualifications

• Providing exceptional client service to clients and their pets.
• Able to greet clients and explain services with confidence.
• Comfort with handling payments and bookings confidently.
• Good computer literacy to use the online booking system.

Responsibilities

• Greet clients and their pets at the practice.
• Provide guidance and support to clients about services.
• Manage payments and future bookings confidently.
• Coordinate day-to-day routines using the online booking system.
• Work with a team of 6 CCAs and a Client Service Manager to ensure smooth operations.

Skills

Client service

Computer literacy

Teamwork

Payments handling

Online booking system

Tools

Online booking system

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at Falkirk Vets for Pets!

What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
• Work alongside and communicate well a team of 6 CCAs and a Client Service Manager.

This is a full-time position working 40 hours per week, which will include 1 in 4 full weekends.

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits:

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

Location: FK1 1LD

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!