Pet Client Care Specialist - Part-Time

Vets for Pets; Manchester; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

20% discount at Vet Group

access to discounts and cashbacks

in-house career development

pension and holiday allowance

Job summary

Vets for Pets in Manchester Fort Practice is seeking a friendly front-of-house assistant to deliver exceptional client service, welcome clients and their pets, and act as the link between clients and the clinical team.

You will greet clients, guide them through the practice services, handle payments and bookings, and keep the day running smoothly using our online booking system; a calm, proactive attitude and strong computer literacy are essential.

Qualifications

• Front-of-house role requiring excellent client service and the ability to guide clients through services.
• Comfort handling payments and scheduling future bookings.
• Computer literacy and familiarity with scheduling software are essential.

Responsibilities

• Provide exceptional service to clients and connect them with the clinical team.
• Build strong relationships with clients and their pets and the practice team.
• Ensure client satisfaction during visits and encourage return visits.
• Greet clients and support, guide, and handle payments and bookings confidently.
• Coordinate day-to-day practice operations using the online booking system.

Skills

Client service

Communication

Computer literacy

Cash handling

Online booking system

Tools

Online booking system

Job description

Vets for Pets in Manchester Fort Practice is seeking a friendly front-of-house assistant to deliver exceptional client service, welcome clients and their pets, and act as the link between clients and the clinical team.

You will greet clients, guide them through the practice services, handle payments and bookings, and keep the day running smoothly using our online booking system; a calm, proactive attitude and strong computer literacy are essential.