Veterinary Client Care Champion - Reception & Support

Vets for Pets; Swindon; On-site; GBP 23,000 - 25,000; Full time

Benefits offered by this job

20% discount at Vet Group

Discounts at Pets at Home and Groom Ro

Discount and cashback schemes

In-house career development

Pension

Generous holiday allowance

Job summary

Dundee Vets for Pets is seeking a Client Care Advisor to join our friendly practice team. You will be the welcoming face of the clinic, delivering outstanding customer service and acting as the bridge between clients and the veterinary team.

Hours are full-time, 40 per week with every third Saturday. The role emphasizes empathy, organisation, and a love of animals, with benefits including staff discounts and pension.

Qualifications

• Previous experience in a veterinary setting or customer care environment is preferred.
• Friendly, approachable individual who welcomes the public.
• Proactive and confident with good understanding of practice services.
• Calm, attentive communicator who puts clients first.
• Enthusiasm, motivation, and passion for delivering excellent service; love for animals.
• Ability to handle varied situations with empathy and professionalism.

Responsibilities

• Delivering exceptional service to clients while ensuring pets receive high standard of care, acting as a vital link between clients and the clinical team.
• Building strong, trusting relationships with clients, their pets, and colleagues across the practice.
• Creating positive client experiences so every visit feels welcoming, reassuring, and worth returning for.
• Greeting clients warmly, offering guidance and support, processing payments, and arranging future appointments with care and efficiency.
• Helping to ensure the smooth daily running of the practice using our online booking systems—strong computer skills are essential.

Skills

Customer service

Friendly demeanor

Communication

Team player

Empathy

Love animals

Job description

Dundee Vets for Pets is seeking a Client Care Advisor to join our friendly practice team. You will be the welcoming face of the clinic, delivering outstanding customer service and acting as the bridge between clients and the veterinary team.

Hours are full-time, 40 per week with every third Saturday. The role emphasizes empathy, organisation, and a love of animals, with benefits including staff discounts and pension.